Interswitch Group Site Reliability (Applications) Officer Jobs in Nigeria

Interswitch Group Site Reliability (Applications) Officer Jobs in Nigeria


Job Purpose

  • Manage the team that ensures the availability and reliability of the Core Applications.

  • Provide support for the Applications and ensure their optimal performance.

  • Implement setup of new Applications in the company’s environment.

    Responsibilities

    Deployment of Applications:

  • Support the deployment of Applications on the production environment

  • Implement projects involving Setup and deployment of new Applications and enhancement of existing applications

    Automation:

  • Implement Automations of Activities that are involved in the management of Applications

  • Environment Management

  • Ensure 24x7 Availability of all Core Applications.

  • Carry out Capacity planning to ensure Applications are always available to meet demands

  • Create visibility into site health and key performance indicators of the Application Systems

  • Ensure up-to date patching and full compliance to security standards of the Application Systems.

  • Ensure up-to date documentation on all Core Applications as well as changes made.

    Troubleshooting:

  • Troubleshoot reported issues, and proactively identify areas in need of optimization

  • Working with technical support engineers to resolve critical incidents.

  • Create and update clear troubleshooting guides for Applications.

    Fulfilment:

  • Implement Requests relevant to the operation and enhancement of the Core Processing Applications

    Management:

  • Co-ordinate the completion of activities within the team

  • Customer Escalation management

  • Resource Availability management

  • Process Management (Creation/Update, Gap Identification/Elimination)

  • Carry out Performance Management Reviews
    with the Team

  • Co-ordinate Productivity enhancement activities within the Team

    Requirements

    Academic Qualification(s):

  • Good first degree in Computer Science / Computer Engineering or other related fields.

    Professional Qualification(s):

  • Service Management Certifications (e.g. ITIL) is an advantage.

    Experience (Number of relevant years):

  • Minimum of (4) years relevant experience.

    How to Apply

  • For more information and job application details, see; Interswitch Group Site Reliability (Applications) Officer Jobs in Nigeria


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