Interswitch Group Head, Integrated Messaging Jobs in Nigeria

Interswitch Group Head, Integrated Messaging Jobs in Nigeria

Job Description

  • Build and implement Business Growth Strategies and Opportunities for Interswitch messaging business.

  • Drive business expansion agenda and service platform optimization to deliver long-term value-add for the Messaging Business value chain (customers/Telcos/VAS

  • Aggregators/shareholders/markets).

  • Transform the Interswitch’s Messaging business offerings into a robust fully digitized Omni-Channel messaging eco-system with extensive coverage across high volume messaging sectors.

  • Grow existing market share, improve Telco relationships, maintain beneficial Regulatory relationships (The NCC) & develop and penetrate new market segments through value offerings.

  • Develop new business ideas, grow traffic volume to achieve market share plan

  • Co-ordinate, manage and have direct oversight supervision of the messaging business operations activities.

  • Effective collaboration with sales across all regions & account management teams (i.e. technical support, advisory services and lead conversion strategies) that increases Interswitch’s Profitability

  • Build and manage strategic partnerships with VAS players and the value chain in the mid to long term.


  • Business Development - Core Areas
    Develop and implement strategies that drives, improves and supports: Sales Penetration, Market

  • Development activities, Product Development and Business Diversification

  • Direct responsibility of SMS Operations Function within the business

  • Lead Market expansion efforts beyond current markets served for the Business - Local and International

  • Develop and maintain strong relationships with key customers on Interswitch’s messaging platform

  • Prepare Monthly SMS business performance reports covering inventory utilization (Volume) and profitability (Financials)

  • Business Case Development and Pricing Model Design

  • Drive Business Process Documentations, develop Business Road Maps that aligns with its relevant business strategies

  • Business Analysis engagement activities that guide Interswitch Regional Sales efforts for sales penetration

  • Establish and maintain seamless and excellent process operations relationship with matrix teams

  • Prepare detailed business specification documents of the new products developed for further engagements with product and delivery teams  Work with the relevant

  • Product/Marketing/Engineering teams to prepare quality Pre-sales kits for the business

  • Coordinate partnership opportunities sessions with relevant players - VAS Aggregators,

  • Regulation – The NCC, 3rd Parties and the Telcos

  • Participate in industry forums, client discussions, and conferences

  • Drive market analytics and strategies, internal prioritization matrix per time

  • Direct new business deals closure, negotiate contracts and compliance across relevant internal teams

  • Protect Interswitch's value by keeping information confidential

  • Co-ordinate detailed budget planning session YOY for the business

  • Own and drive on the job knowledge improvement opportunities, embrace educational activities, read professional journals, maintain useful personal networks

  • Enhance organization reputation by exploring opportunities to add value to job accomplishments

  • Perform market research and analysis to monitor local environment for the emergence of new market segments

  • Keep abreast
    of trends and developments in digital financial services markets, products features, best practices and operational excellence

  • Stay ahead of the Competition as it relates to pricing, local market experience local market, their alliances, and credibility etc

  • Prepare and submit periodic reports on market expansion activities and business initiatives: Sales reports (lead generation, actual vs targets etc), customer profitability and product revenue reports

    Key Account Management

  • Provide customer-focused sales and account management activities for designated customers

  • Demonstrate excellence in the Messaging business growth through deliberate partnerships and collaboration with existing customers that support positive customer engagement index scores

  • Secure relevant competitive market information for internal delivery as may be required from time to time

  • Maintain access to sales tool (SMS Onboarding on AX) to keep track of leads generated and other relevant information to enable performance to be measured and monitored proactively

  • Provide first level business knowledge of assigned product/services to clients via the sales network

    Operational Responsibilities

  • Vetting of Daily reports on stock usage/monitoring/ sales activities and initiatives

  • Supervise/Approve Customer onboarding requests on AX portal

  • Vetting of Monthly SMS Sales Log

  • Monitor Account crediting activities of the Operations officer

  • Prepare Monthly performance reports for internal stake holders.


  • First Degree in a Business Discipline

  • Professional Qualification (not mandatory but recognized)

  • Minimum of 4 years VAS Industry knowledge , Digital financial industry, Messaging (SMS) and Telecoms

  • Leadership skills

  • Information Gathering & Data Analysis
    Information Management (confidentiality)

  • Strategy & Business Case/plan Documentation
    Sales, presentation and negotiation skills
    Project management

  • Products/ Services Knowledge and Application
    Customer Service Oriented

  • Financial modelling.

    How to Apply

  • For more information and job application details, see; Interswitch Group Head, Integrated Messaging Jobs in Nigeria

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