Interstis Ethiopia Solution Call Agent Jobs in Ethiopia

Interstis Ethiopia Solution Call Agent Jobs in Ethiopia

Position Detail:

Answer incoming calls from customers to handle inquiries and questions, handle complaints, and provide information.

Main Job Tasks and Responsibilities:

  • Answer calls and handle customer inquiries

  • Make calls to clients on behalf of the company

  • Provide customers with service information

  • Register customer information

  • Update existing customer information

  • Identify and escalate priority issues

  • Follow up customer calls where necessary

  • Document all call information according to standard operating procedures

    Job Requirements

    Qualification, Educational Requirement:

  • University/College degree is an asset

  • Previous customer service experience, especially in particular industry, preferred.

    Skills & Language:

  • Strong interpersonal and presentation skills.

  • Excellent organizational skills and attention to detail.

  • Very good typing skill.

  • Must be able to give attention to detail.


  • Amharic and other local language I.e Oromiffa speakers encouraged

  • English

  • French

  • Italian

  • Experience:

  • Proficient in computer applications

  • Knowledge of customer service principles and practices

  • Knowledge of call center telephony and technology

  • Some experience in customer service environment

    Key Competencies:

  • Verbal and written communication skills

  • Problem analysis and problem solving

  • Customer service orientation

  • Attention to detail

  • Stress tolerance

  • Proficiency using PC including the internet

  • Excellent typing skills

  • Good telephone manner with a clear speaking voice

  • Good listening and communication skills

  • Ability to build rapport with customers

  • Ability to work well in a team

    How to Apply

    Please send your cover letter and your CV through email at

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