Interstis Ethiopia Solution Call Agent Jobs in Ethiopia

Interstis Ethiopia Solution Call Agent Jobs in Ethiopia

Position Detail:

Answer incoming calls from customers to handle inquiries and questions, handle complaints, and provide information.

Main Job Tasks and Responsibilities:

Answer calls and handle customer inquiries

Make calls to clients on behalf of the company

Provide customers with service information

Register customer information

Update existing customer information

Identify and escalate priority issues

Follow up customer calls where necessary

Document all call information according to standard operating procedures

Job Requirements

Qualification, Educational Requirement:

University/College degree is an asset

Previous customer service experience, especially in particular industry, preferred.

Skills & Language:

Strong interpersonal and presentation skills.

Excellent organizational skills and attention to detail.

Very good typing skill.

Must be able to give attention to detail.

Multilingual:

Amharic and other local language I.e Oromiffa speakers encouraged

English

French

Italian

Experience:

Proficient in computer applications

Knowledge of customer service principles and practices

Knowledge of call center telephony and technology

Some experience in customer service environment

Key Competencies:

Verbal and written communication skills

Problem analysis and problem solving

Customer service orientation

Attention to detail

Stress tolerance

Proficiency using PC including the internet

Excellent typing skills

Good telephone manner with a clear speaking voice

Good listening and communication skills

Ability to build rapport with customers

Ability to work well in a team

How to Apply

Please send your cover letter and your CV through email at info@atcomsolutionsplc.com

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