Interra Networks Limited Bilingual Customer Service Executive (English & French) Jobs in Nigeria

Interra Networks Limited Bilingual Customer Service Executive (English & French) Jobs in Nigeria


Job Description

  • We are currently looking for a Bilingual Call Centre Agents! The Bilingual (English & French) Call Centre Agent will be responsible for day-to-day customer service responsibilities within our Contact Center

  • Customers are the heart and soul of everything we do at iNterra

  • The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

    Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner

  • Follow communication “scripts” when handling different topics

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in our call center database in a comprehensible way

  • Frequently attend educational seminars to improve knowledge and performance level

  • Meet personal/team qualitative and quantitative targets.

    Requirements

  • Minimum of a B.Sc / B.A / HND in Languages and any Social Science courses

  • S/he must have good understanding of English and French Languages.

  • Must be able to read, speak and write English and French languages.

  • Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.

  • Proficient in usage of Microsoft packages.

  • Knowledge of customer service telephony and technology.

  • Little or no experience in contact center or customer service environment would not be a problem.

  • Good data
    entry and typing skills.

  • Excellent communication skills

  • Ability to understand individual differences.

  • Problem solving skills.

  • Should be able to work Mondays to Fridays and at any other time required.

  • Proficiency in driving Sales will be an added advantage.

    Key Competencies:

  • Excellent verbal and written communication skills.

  • Excellent listening skills.

  • Problem analysis and problem-solving skills.

  • Customer Service Orientation.

  • Organization skills.

  • Attention to details.

  • Good Judgmental skills.

  • Team work.

  • Stress tolerance.

  • Time management skills.

    How to Apply

  • For more information and job application details, see; Interra Networks Limited Bilingual Customer Service Executive (English & French) Jobs in Nigeria


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