International Rescue Committee IT Internships in Kenya

International Rescue Committee IT Internships in Kenya


Responsibilities

  • Level I Help Desk Support – Including but not limited to password resets, account creations, account terminations, desktop and laptop builds and printer support
  • Level II Help Desk Support – Including but not limited to anti-virus assistance, Windows XP support, Microsoft Office 2007 support, Active Directory Maintenance, Microsoft Exchange/Email support, general laptop, desktop and printer repair, and light network troubleshooting
  • Enterprise Ticket Management – Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support of all requests
  • Vendor Management – Work directly with IT vendors to obtain support, repair and warranty information
  • Hardware Inventory – This position will work our Global Supply Chain department in imaging, distributing and tracking all hardware; also tracking and installing all purchased software
  • Preventative Maintenance – Technician will also be responsible for checking on critical systems to ensure there are no interruptions in business continuity and take part in the monthly maintenance “blackout windows”
  • Various Projects – Position will need to assist on various IT projects as needed
  • This position manages no staff

    Qualifications

  • College degree or equivalent certification
  • Proficient in Microsoft family of products (Windows, Office and Server)

    How to apply

    Interested candidates should apply online by 30th November, 2017

    For more information and job application details, see; International Rescue Committee IT Internships in Kenya

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