International Rescue Committee Information Technology Officer Jobs in Kenya

International Rescue Committee Information Technology Officer Jobs in Kenya


Job Overview/summary

This position will be primarily responsible with facilitating the installation and configuration of IT infrastructure, staff training and operations of IT activities in IRC Kyaka 2 office.

The IT Officer will offer 1st, 2nd and selected 3rd level support to the Country Program IT team and work closely with the IT Manager, and on request with Field Manager, DDO and Regional ICT Director and all program sectors to ensure proper ICT function and support.

Specific Responsibilities:

IT Support - Provide Level 1 and Level 2 Support

  • Work with end-users, IT Manager and Service Desk on resolving Level 1 issues in the office.
  • Resolve or escalate Level 2 and Level 3 issues on request to appropriate internal or external resource (regional/international IT, management, and vendor) as necessary.
  • Liaise with various in country Internet Service Providers for the purpose of improving the information delivery services and resolving any breakdown in internet service provision.
  • Ensure that antivirus programs on each machine are updated with Sophos regularly.
  • Work with Helpdesk to create email addresses, update mailing lists, and keep proper tracking of email addresses.

    Installation, Configuration and maintenance:

  • Offer systems administrative support to the Servers, Windows server 2016 operating system, Domain and essential network services.
  • Desktop/laptop hardware and software, and peripherals, using IRC standard Windows 10 operating system image.
  • Ensure SUN 4.4.2 and QA BI is properly installed and functional on all Finance departmental computers in the office.
  • Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.
  • Liaise with various in country Internet Service Providers (ISP) for the purpose of improving the Internet service provision and resolving any breakdown in service.
  • Provide monitoring reports with information on condition of networks and ISPs to the IT Manager to assist with timely upgrades and necessary changes.
  • Work with suppliers to install and maintain power backup inverter systems. Recommend battery replacements and upgrades of the inverter systems to ensure business continuity at the office.

    Maintenance, Repair & Security:

  • Perform preventative maintenance on all IRC computers and network resources.
  • Ensure that server backup is done on regular basis and that staff are reminded to do back up before their computers are sent out for repairs. Ensure data security backups and protection of the LAN against data corruption and intrusion.
  • Work with the IT Manager to update and maintain network documentation to include but not limited to IP address, system access, email creation system, upgrades and changes to original network, etc.
  • Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
  • Raise awareness about email spams and phishing attempts from external threats to staff by encouraging staff to attend short information security trainings provided by the organization.
  • Closely collaborate with International and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects.
  • Provide technical input and support to the Office Local Area Network. Ensure proper record keeping of breakdowns, problems and maintenance
    carried out.
  • Any other IT related tasks assigned by the supervisor, IT Manager or Regional IT team to accomplish the overall organizational goals.

    Training, Evaluation, & Testing:

  • Provide regular user and support staff training, including training on basic care and maintenance of computers and equipment for users which include training IRC staff and guests on the safe handling and general operation of computers and accessories and ensure that all IRC staff are in compliance with IT policies and procedures.
  • Research and suggest new technology as required by Regional and HQ IT.
  • Prepare and submit regular weekly, monthly and trip reports that provide sufficient detail for HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans.

    IT Asset Management

  • Keep an up-to-date ICT asset register by performing monthly asset verifications for all IT assets in the office including Software & licenses (Box, WebEx and Cyberoam FWs).
  • Create and maintain IRC computer software/hardware inventory ensuring accuracy.

    Policies & Protocols:

  • Implement available plans for repair of dysfunctional laptops, desktop computers, photocopiers, printers, etc.
  • Implement appropriate protocols for regular maintenance of all IRC computer related equipment.
  • Implement local IT Policy for IRC Uganda in coordination with IT manager, DDO and Regional IT support team.

    Key Working Relationships:

  • Position Reports to: Field Manager
    Position directly supervises: **None
  • Indirect Reporting: IT Manager
  • Other Internal and/or external contacts:
  • Internal: All departments and users
  • External: IT equipment and supplies vendors, internet service providers

    Requirements/ Qualifications:

    Education

  • Bachelor’s Degree in Computer Science or equivalent technical work experience.
  • CCNA course desired, MCSE or equivalent experience is a plus.

    Experience

  • At least 3-4 years of experience in IT profession
  • Experience installing, configuring and managing both wired and wireless LAN, and firewalls.
  • Experience in working with Unifi Aps, Cyberoam FWs is an added advantage.
  • Experience in working and installation of VMware virtualization technology.

    Skills and Abilities

  • Computer imaging skills required.
  • Outlook experience required.
  • Excellent communication and interpersonal skills required.
  • Customer/Client service experience.
  • Able to work independently within a team environment.
  • Ability to multi-task.
  • Team spirit and problem solving abilities.
  • Strong sense of personal integrity.
  • Attention to detail.

    How to Apply:

  • Please send filled IRC application form, cover letter, and CV in one PDF attachment clearly indicating the position - location that you have applied for “IT Officer – Kyaka II” to: UA-IRCJobs@rescue.org
  • Only shortlisted candidates will be contacted.
  • Deadline Friday 31st January, 2019.**
  • Please note that if you do not follow the above instructions your application will be automatically disqualified.
  • All applications will be assessed strictly on individual merit.

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