International Rescue Committee Front-End Developer - Jobs in Kenya

International Rescue Committee Front-End Developer - Jobs in Kenya

Job Description

The Front-end Developer works with the Signpost team to serve as a technical ombudsperson and front end developer that works with Signpost’s implementation teams who deliver information directly to people in need, to solve incoming concerns and feature requests with speed.
The Front-end Developer will work on reactive development focusing centrally on solving incoming bugs and features from Signpost teams, test, and deploy new changes. The Front-end Developer is accountable to the Product Manager and country teams in order to improve the user-facing look, design, and functionality of the technologies used to support the Signpost project.

The right candidate has applicable knowledge of web application and custom appliction development, the creation of basic figma and sketch wireframe, and skills in HTML5, CSS3, React Native and various JS libraries and frameworks.
The best candidates have experience with teaching, training, and/or customer service and posess the skills required to maintain client relationships across cultures. This candidate is comfortable in a flexible work environment with rapid priority changes and a global scope.

Major Responsibilities:

Develops on Web-based platforms such as Zendesk, Contentful, Mapbox, and custom software.

Works in close collaboration with cross-functional teams (Humanitarian Project Management, Product management, and Developers) to ensure development projects are delivered on time, within budget, and with high quality.

Ensures that the design and functionality of user-facing platforms supports program goals and Signpost team objectives.

Adds tickets in Jira and coordinates with the Technical Project Manager to create sprints

Contributes to Quality Assurance Testing, Cross browser testing, and User Assurance Testing

Partners with the product manager and Zendesk partners on product improvement and integration, QA, and end-to-end testing

Leads documentation of user-facing documentation projects and processes

Serves as liaison for project teams to improve transparency of the global troubleshooting pipeline

Lead developer advocate/liaison for Accessibility Development

Lead developer liaison for Search Engine Optimization on landing pages

Works closely with Product Management and Brand Managers to create tools and features that enhance the User’s Experience on IRC websites

Ensures that Zendesk sites and new features are accessible across many platforms, browsers and devices

Rapidly responds to emergency bug fixing and requests

Develops technical guidance on front end development within Github and Confluence

Front-end development of new features across the Signpost domain

Front-end development of website templates

Train design and development vendors to onboard them to Signpost systems and technical guidance

Key Working Relationships:

Position Reports to: Product Manager, Signpost

Other

Internal and/or external contacts:

Internal: Works closely with colleagues in QA, DevOps, and IT support; coordinates regularly with managers of Signpost projects across the globe to identify bugs and resolve issues

External: Works as part of web development team that includes frontend development, fullstack development, and collaboration with external consultants (including vendors, developers, designers). Works with technology partners at enterprise technology partners. Collaborates with external consultants (including developers and designers).

Job Qualifications:

Education:

Minimum: Associates Degree or related course work

Preferred: Coursework in Computer/Information Science or equivalent work experience

Work Experience:

2-5 Years Customer Service Development/ Digital Ombudsperson; Web UIs; CMS; Enterprise Web Design; Mobile Application Development; Technical Training

Programming Languages

Required: HTML5, CSS3, React, JavaScript (Next.js, Node.js)

Preferred: Python, PHP, MySQL, SASS, JQuery, Vue

Required:

Advanced skillset in implementing visual designs for web development

Strong customer service skillset and experience working in a global team

Passionate about coding accessible websites: Skilled in mobile first and responsive design, User Experience (UX), and Web Usability (ADA & WCAG).

Experience building applications from mobile SDKs

Experience collaborating with UX design and customer teams on complex details

Experienced with multilingual display of right-to-left languages and non-English character sets

Experience configuring and coding A/B tests

Experience sorting data using large scripts

Experience sorting/ importing data/ migrating data between systems of different designs

Version Control – GitHub

Front end design systems preferrable– Figma, Sketch, Patternlab

Excellent interpersonal and communications skills

Licenses or Certifications: None required

Language Skills:

Required: English

Preferred: French, Spanish, Arabic, Dari, Pashto, Russian, or Ukranian

Working Environment: Fast-paced and fluid work environmen

Professional Standards:
IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

How to apply

For more information and job application details, see; International Rescue Committee Front-End Developer - Jobs in Kenya


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