International Rescue Committee Application Support Specialist Jobs in Kenya
International Rescue Committee Application Support Specialist Jobs in Kenya; The Application Support Analyst will serve as a key resource providing comprehensive support for the IRC's enterprise application systems, with primary focus on Microsoft Dynamics 365 Finance and Operations among other integrated systems. This role requires strong technical skills, excellent interpersonal abilities, and the capacity to work in a diverse, multicultural environment.
Job Type
Full Time
Responsibilities
Serve as primary point of contact for application-related questions and issues from global staff.
Provide Level 1/2 support for Microsoft Dynamics 365 Finance and Operations (D365 F&O) and other enterprise applications.
Troubleshoot and resolve application issues, working closely with end-users, vendors, and internal technical teams.
Monitor system performance, identify bottlenecks, and propose areas of improvement to optimize application efficiency.
Manage and prioritize support tickets through the ticketing system, ensuring timely resolution and clear communication.
Proactively document issues, resolutions, and system configurations in the knowledge base both for the end user and technical support.
Provide enhanced support during system go-live and hyper care period, ensuring stability, quick issue resolution, and smooth user adoption before transitioning to standard support.
Support integrations between D365 F&O and other enterprise applications systems such as Kyriba, Emburse, FastPath, SK Global among others.
Key Working Relationships
Position Reports to: Deputy Director System Operations.
Position directly supervises: N/A.
Other External Contacts: Software vendors and consultants.
Required Skills
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent work experience.
3+ years of experience in application or functional support preferably in nonprofit or international development sector.
3+ years of hands-on experience with Microsoft Dynamics 365 Finance and Operations or Dynamics AX.
Experience with ticketing systems (ServiceNow, Jira, or similar).
Experience supporting ERP or financial management systems.
Speaks fluent English.
Preferred Skills
Microsoft Dynamics 365 Finance and Operations certification.
Experience with other enterprise
applications (ServiceNow, Jira, Workday, Power BI, etc.).
Experience working in the NGO or nonprofit sector, especially in distributed or low-bandwidth environments.
Working Environment
Standard office working environment.
Some international travel as needed.
Equal Opportunity Statement
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.
Reasonable accommodation will be provided to individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Professional Standards
All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct.
Our Standards are Integrity, Service, Equality and Accountability.
In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation.
IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs.
IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.
How to Apply
For more information and job application details, see; International Rescue Committee Application Support Specialist Jobs in Kenya
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