Inter Continental Nairobi Jobs

Intercontinental Assistant Front Office Manager Jobs Kenya

What’s your passion? Whether you’re into tennis, shopping or karaoke, at IHG we’re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team.

At the moment we’re looking for a Front Office Manager to join our energetic, enthusiastic and passionate team at InterContinental Nairobi. The successful candidate will report directly to the Resident Manager.

Responsibilities for the Assistant Front Office Manager Job

Assists the Front Office Manager in all aspects of their duties

Assist in management of Front Office staff

Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition

Monitor Front Office and particularly Guest Relations personnel, to ensure IC Ambassador and PCR members,
known repeat guests and other VIPs receive special attention and recognition

Control the availability of rooms, rooms types, accuracy of room count and rate categories

Maximize occupancy, revenue and average rate while maintaining high service standards

Walk away guests if occupancies deem it necessary ensuring no good-will is lost

Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and

other room related requests are met

Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

Compile statistics for front office and provide reports relating to that area.

Co-ordinate the preparation of the departmental annual budget.

Manage the Department’s expenses.

Qualifications for the Assistant Front Office Manager Job

Degree in Hotel Management or a relevant course.

Minimum 5 years experience in Front Office Management.

Excellent communication skills.

Must be passionate about guest services.Problem solving, reasoning, motivating, organizational and training abilities

Strong interpersonal and problem solving skills.

An operational knowledge and proficiency in Front Office systems

How To Apply

For more information and job application details, see; Intercontinental Assistant Front Office Manager Jobs Kenya

Deadline is March 10 2017.

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