Integrated Transport Solutions Limited Call Centre Agents Jobs in Uganda

Role Purpose

To respond to client inquiries in the call center and ensure quick resolution of issues
Reports To Communications and Customer

Duties and Responsibilities

To disseminate accurate information to external audiences in a timely manner in order to drive the overall company objectives;

To channel feedback from customers into the organisation’s management teams;

Serve as first point of contact for the company with customers and ensure company values are reflected in all such engagements.

Team Contribution

Constructively contribute and collaborate with all colleagues;

Delivery high quality outputs;

Demonstrate compliance with all legislation, media regulations and industry best-practices, and UDLS Project policies and procedures

Values and Behaviour

Promote and role model appropriate behaviour to support Uganda Driving License System culture,
performance and brand

Actively demonstrate the company values:

• Integrity: We stand up for what is right

• Collaboration: We are stronger together

• Empowerment: We make a difference
• Action: We focus on results

Health, Safety and Wellbeing

Adhere to all health and safety policies and procedures of Uganda Driving License System and take all reasonable care that your actions or omissions do not impact on the health and safety of others in the project.

Confidentiality

Expected to maintain confidentiality of all information you come into contact with

This document is

UNCONTROLLED once printed

This job description defines the broad responsibilities of this position.

Please refer to project work plans for more specific details of performance goal, objectives, targets and indicators.

Person Specification Qualifications & Experience

Essential:

• University degree or advanced diploma in a relevant subject;

• Experience managing people and customer inquiries.

Desirable:

• Prior experience working in call center.

• Warm and pleasant personality.

• Proficiency in English and ability to speak any of the following

languages: Luganda, Swahili, Runyakitara, Luo or other Ugandan languages an added advantage.

Key Competencies

• Strong language skills, interpersonal relations; ability to communicate clearly and
articulately on different platforms.

Other Essential:

• Teamwork, courteous and able to work well under pressure and under minimum supervision while paying attention to detail.

How to Apply

For more information and job application details, see; Integrated Transport Solutions Limited Call Centre Agents Jobs in Uganda

Find jobs in Uganda.Jobs - Uganda jobs. Search our career portal & find the latest Ugandan job positions, career opportunities & jobs in Uganda.

Jobs in Uganda - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.

Find your dream job from 1000s of vacancies in Uganda posted and updated daily - click here!

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.

Army Jobs - Navy Jobs - Military Jobs

Scholarship 2024/25

Current Scholarships 2024/2025 - Fully Funded

Full Undergraduate Scholarships 2024/2025

Fully Funded Masters Scholarships 2024/25

PhD Scholarships for International Students - Fully Funded!

Funding Opportunities for Journalists 2024/2025

Funding for NGOs 2024/2025

Funding for Artists 2024/2025

Funding for Entrepreneurs 2024/2025

✅Over 4500 Current Fully Funded Scholarships for International Students

✅ Undergraduate Scholarships 2024

✅ Masters Scholarships 2024

✅ PhD Scholarships 2024 Click Here!

Free Scholarship Newsletter --- E-mail Address

First Name

Then Don't worry — your e-mail address is totally secure. I promise to use it only to send you Advance Africa Newsletter.