Insurance Regulatory Authority Office Administrator Jobs in Kenya

Job Purpose

  • The Office Administrator is responsible for providing administrative, secretarial and office management support to ensure efficient day-to-day operations within the Authority.

  • The role supports communication, records management, scheduling, travel coordination, customer service and office protocol management while maintaining confidentiality and professionalism.

    Key Responsibilities
    Administrative and Secretarial Support

  • Take oral dictation and prepare required documentation.

  • Use e-office systems to research, process and manage information.

  • Operate office equipment and ensure smooth office operations.

  • Prepare responses to routine correspondence and administrative communications.

    Customer Service and Front Office Support

  • Attend to visitors, clients and stakeholders professionally.

  • Handle incoming telephone calls and route them appropriately.

  • Respond to customer inquiries and complaints effectively.

  • Promote excellent customer service and stakeholder relations.

    Scheduling and Coordination

  • Coordinate meetings, appointments and schedules.

  • Maintain office diaries and appointment calendars.

  • Coordinate travel arrangements and maintain travel itineraries.

  • Support planning and execution of administrative activities.

    Records and Information Management

  • Maintain an up-to-date filing and records management system.

  • Ensure safe custody of office records, documents and equipment.

  • Protect classified materials and sensitive information.

  • Ensure confidentiality, integrity and security of organizational information.

    Office Protocol and Administration

  • Manage office protocol and professional etiquette requirements.

  • Support effective communication within the office and with stakeholders.

  • Ensure administrative processes comply
    with organizational standards.

  • Maintain orderly and efficient office operations.

    Qualifications

    Applicants should possess any of the following:

    Option 1

  • Bachelor's Degree in Secretarial Studies from a recognized institution.

    OR

    Option 2

  • Bachelor's Degree in Business and Office Management.

  • Diploma in Secretarial Studies from a recognized institution.

    OR

    Option 3

  • Bachelor's Degree in Social Sciences from a recognized institution.

  • Diploma in Secretarial Studies from a recognized institution.

    Additional Requirements

  • Proficiency in computer applications.

    Required Competencies

  • Strong communication skills.

  • Excellent interpersonal and customer service skills.

  • Report writing and documentation skills.

  • Presentation skills.

  • Organizational and time management skills.

  • Attention to detail and accuracy.

  • Confidentiality and professionalism.

  • Office administration and coordination abilities.

    How to apply

    For more information and job application details, see; Insurance Regulatory Authority Office Administrator Jobs in Kenya

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