Insurance Regulatory Authority Information Communication Technology Officer Jobs in Kenya
Job Purpose
The Information Communication Technology (ICT) Officer is responsible for supporting the maintenance, administration and security of the Authority's ICT infrastructure, systems and applications.
The role provides technical support to users, ensures effective operation of ICT resources, strengthens cybersecurity controls and supports business continuity through data protection and recovery measures.
Key Responsibilities
ICT Infrastructure Support
Assist users in complying with ICT policies, strategies, standards and procedures.
Support deployment, setup, configuration and issuance of ICT equipment and tools.
Undertake maintenance and support of ICT infrastructure, systems and software.
Identify ICT infrastructure and equipment due for replacement or disposal.
User Support and Training
Provide technical support to end users on ICT systems and applications.
Conduct end-user training on ICT infrastructure, software and systems.
Troubleshoot user issues and provide timely resolutions.
Promote efficient utilization of ICT resources across the Authority.
Cybersecurity and Data Protection
Implement cybersecurity controls and monitor their effectiveness.
Support implementation and monitoring of data privacy and cybersecurity measures.
Assist in protecting ICT systems from cyber threats and vulnerabilities.
Promote adherence to information security and data protection requirements.
Systems Administration
Install, configure, update and maintain computer hardware and software.
Manage operating systems, utilities, applications and endpoint security solutions.
Support system performance, availability and reliability.
Implement software updates and patch management activities.
Incident Management
Document ICT incidents, system errors and software bugs.
Escalate
incidents and technical issues to relevant systems administrators.
Maintain records of ICT support activities and resolutions.
Support continuous improvement through effective issue tracking and reporting.
Data Backup and Recovery
Perform end-user data backup and recovery activities.
Support implementation of business continuity and disaster recovery practices.
Ensure data integrity, availability and recoverability.
Qualifications
Applicants should possess:
A Bachelor's Degree in Computer Science, Information Technology, Information Systems, Business Information Technology, Telecommunication Engineering or an equivalent qualification from a recognized institution.
Additional Requirements
Proficiency in computer applications.
Required Competencies
Strong communication skills.
Excellent interpersonal and customer support skills.
Analytical and problem-solving abilities.
Report writing and technical documentation skills.
ICT infrastructure support and troubleshooting capabilities.
System administration knowledge.
Cybersecurity and data protection awareness.
Attention to detail and service orientation.
How to apply
For more information and job application details, see; Insurance Regulatory Authority Information Communication Technology Officer Jobs in Kenya
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