Insurance Regulatory Authority Customer Relations Officer Jobs in Kenya

Insurance Regulatory Authority Customer Relations Officer Jobs in Kenya


Job Purpose

  • The job holder is responsible for implementing strategies aimed at enhancing
    and maintaining service delivery and customer experience for increased customer satisfaction and establishment of a positive reputation and corporate image.

    The duties and responsibilities entail:

  • Implement activities articulated in the customer relations strategies for enhanced customer experience, value addition, customer satisfaction and support the realization of strategic objectives.

  • Receive, register and maintain a database of all complaints lodged at the Authority.

  • Investigate, resolve or escalate (where necessary) and provide feedback to customers as appropriate.

  • Prepare monthly customer relations report.

  • Maintain customer relationships to build a reputation for excellent service

  • Monitor social media for complaints and issues raised against the Authority and provide/ coordinate the provision of responses

  • Initiate and follow up on the timely resolution of public complaints made against the Authority.

  • Implement the customer satisfaction survey recommendations to address service gaps identified during annual surveys

  • Prepare quarterly implementation reports

  • Implement innovative customer service initiatives to keep abreast with emerging customer needs and expectations.

  • Implement
    the customer relations management systems using CRM programs to enhance customer service and experience across all departments

    Persons Specifications

  • Bachelors degree in Mass Communication, Communication Studies, Journalism, Public Relations or any other approved equivalent qualifications from a recognized University/ Institution;

  • Be a member of a relevant professional body

  • Certificate in Computer proficiency

  • Meet the provision of Chapter Six of the Constitution of Kenya

    Competencies and skills

  • Excellent oral and written communication skills.

  • Strong communication and presentation skills.

  • Good analytical skills.

  • Problem solving.

  • Professionalism.

    How to Apply

  • For more information and job application details, see; Insurance Regulatory Authority Customer Relations Officer Jobs in Kenya


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