Insurance Regulatory Authority Customer Relations Officer Jobs in Kenya
Insurance Regulatory Authority Customer Relations Officer Jobs in KenyaJob SummaryResponsible for coordinating customer service activities and ensuring provision of quality customer service so as to attain high levels of customer satisfaction through enhanced service delivery
Key Responsibilities Main task
Initiate desired changes to improve customer service
Monitor social media for complaints and issues raised against the Authority
Receive and register complaints received against the Authority
Initiate and follow up on the timely resolution of public complaints made against the Authority
Coordinate and facilitate settlement of customer/stakeholders queries and inquiries and facilitating the flow of information between the Authority and its customers/stakeholders
Assist in developing positive partnerships and relationships with customers and stakeholders
Administer regular questionnaires to customers and analysing responses
Prepare regular and timely reports on customer service issues and developments
Education and knowledge
Bachelors degree in a business, social sciences or related field;
Diploma in customer relations/public relations or related field; and
Proficiency in ICT
Five (5) years’ experience in a similar position;
Specialist knowledge and experience in consumer relations management;
Knowledge of insurance
Negotiation and analytical skills;
Communication and reporting skills; and
Organization and inter personal skills
Ethical and integrity;
Ability to work under pressure, prioritize and multi task
How to Apply
For more information and job application details, see; Insurance Regulatory Authority Customer Relations Officer Jobs in Kenya
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