Insurance Regulatory Authority Customer Care Officer Jobs in Kenya

Insurance Regulatory Authority Customer Care Officer Jobs in Kenya

Job purpose

  • The position is responsible for providing professional and efficient front office services to uphold corporate image and facilitate seamless operations of the Authority'

    Duties and responsibilities will entail:

  • Managing incoming and outgoing calls and route to appropriate persons;

  • Directing enquiries from external stakeholders to relevant employees;

  • Managing guests in a professional manner;

  • Managing internal stakeholders;

  • Monitoring flow of visitors for security controls;

  • Maintaining the appointment diary either manually or electronically;

  • Maintaining the facilities booking system i.e. booking of boardrooms and meeting rooms;

  • Scheduling appointments for internal and external stakeholders;

  • Maintaining call records and expenditure for monitoring purposes;

  • Implementing Quality Management System standards and continuously identifying and managing risks; and

    Person specification

  • Bachelor’s degree in relevant field from a recognized institution

  • Certificate in Computer Proficiency

  • Meets the requirements of chapter six of the Constitution.

    Competencies and skills

  • Good communication skills.

  • Good organization and inter personal skills.

  • Ethical and integrity.

  • Team player.

    How to Apply

  • For more information and job application details, see; Insurance Regulatory Authority Customer Care Officer Jobs in Kenya

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