Insurance Regulatory Authority Corporate Communication and Public Relations Officer Jobs in Kenya
Job Purpose
The Corporate Communication and Public Relations Officer is responsible for supporting the implementation of the Authority's communication, public relations, customer relations and stakeholder engagement initiatives.
The role supports media relations, content development, customer service, digital communications, stakeholder engagement and brand visibility activities to enhance the Authority's public image and service delivery.
Key Responsibilities
Corporate Communication and Media Relations
Assist in implementing the Authority's communication and customer relations policies, strategies and plans.
Support planning and implementation of internal and external communication and promotional programmes.
Identify events and opportunities that enhance the Authority's image and coordinate participation.
Support management of media relations, including press conferences, media coverage and media inquiries.
Monitor and analyze traditional and social media coverage and prepare reports and recommendations.
Content Development and Publications
Provide input into speeches, press releases, newsletters, reports, journals and other communication materials.
Gather information, write articles and edit publications and publicity materials.
Prepare communication content for various stakeholder audiences.
Maintain a database for distribution of Information, Education and Communication (IEC) materials.
Digital Communications
Assist in managing and updating content on the Authority's website and other digital platforms.
Ensure online content remains accurate, relevant and up to date.
Monitor public comments and discussions about the Authority across social media platforms.
Customer and Stakeholder Relations
Assist in handling and resolving customer and stakeholder inquiries and complaints.
Support implementation and management of Customer Relationship Management (CRM) systems.
Build and maintain positive relationships with customers, stakeholders and strategic partners.
Maintain and analyze records of complaints lodged with the Authority.
Undertake customer query resolution and follow-up activities.
Research, Surveys and Service Improvement
Administer and analyze customer questionnaires and surveys.
Prepare analytical reports from customer satisfaction surveys.
Recommend improvements based on
customer feedback and emerging expectations.
Support implementation of innovative customer service initiatives.
Events, Protocol and CSR Support
Assist in organizing corporate events, functions and stakeholder engagement activities.
Support protocol management activities.
Undertake photography and videography during corporate events.
Support implementation of Corporate Social Responsibility (CSR) programmes and reporting activities.
Reporting and Documentation
Prepare periodic reports on communication activities, media coverage, customer relations and stakeholder engagement initiatives.
Maintain records of communication activities and performance indicators.
Qualifications
Applicants should possess either:
Option 1
A Bachelor's Degree in Journalism, Communication, Public Relations or an equivalent qualification from a recognized institution.
OR
Option 2
A Bachelor's Degree in Social Sciences or a related field.
A Diploma in Journalism, Communication, Public Relations or an equivalent qualification from a recognized institution.
Additional Requirements
Graphic design skills will be an added advantage.
Proficiency in computer applications.
Required Competencies
Communication skills.
Interpersonal and stakeholder engagement skills.
Report writing and content development skills.
Presentation and public speaking skills.
Conflict management and complaint resolution skills.
Media relations and public relations capabilities.
Customer service and relationship management skills.
Social media and digital communication awareness.
How to apply
For more information and job application details, see; Insurance Regulatory Authority Corporate Communication and Public Relations Officer Jobs in Kenya
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