Insurance Regulatory Authority Consumer Protection Officer Jobs in Kenya
Insurance Regulatory Authority Consumer Protection Officer Jobs in KenyaJob SummaryResponsible for receiving and implementing effective complaint handling policies and procedures
Key Responsibilities Main task
Register complaints, acknowledge receipt and initiate the process of dispute resolution
Classify and categorize registered complaints
Maintain a data-base and continuously track and monitor the status of all complaints against documented performance
Prepare periodic reports showing detailed statistics and trends on complaints received
Resolve complaints from the public
Review outstanding complaints and initiating follow up to ensure resolution
Education and knowledge
Bachelors degree in a business or insurance related field;
ACII/AIIK Insurance qualifications; and
Proficiency in ICT
Five (5) years’ relevant experience;
Specialist knowledge and experience in consumer protection;
Knowledge of insurance
Communication and reporting skills; and
Organization and inter personal skills
Ethical and integrity;
Ability to work under pressure, prioritize and multi task
How to Apply
For more information and job application details, see; Insurance Regulatory Authority Consumer Protection Officer Jobs in Kenya
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