Insurance Regulatory Authority Consumer Protection Officer Jobs in Kenya

Insurance Regulatory Authority Consumer Protection Officer Jobs in Kenya

Job Summary

  • Responsible for receiving and implementing effective complaint handling policies and procedures

    Principle Responsibilities

    Key Responsibilities Main task
    Consumer Protection

  • Register complaints, acknowledge receipt and initiate the process of dispute resolution

  • Classify and categorize registered complaints

  • Maintain a data-base and continuously track and monitor the status of all complaints against documented performance

  • Prepare periodic reports showing detailed statistics and trends on complaints received

  • Resolve complaints from the public

  • Review outstanding complaints and initiating follow up to ensure resolution

    Required Qualifications

    Education and knowledge

  • Bachelors degree in a business or insurance related field;

  • ACII/AIIK Insurance qualifications; and

  • Proficiency in ICT


  • Five (5) years’ relevant experience;

  • Specialist knowledge and experience in consumer protection;

  • Knowledge of insurance


  • Analytical skills;

  • Communication and reporting skills; and

  • Organization and inter personal skills


  • Professionalism;

  • Ethical and integrity;

  • Team player;

  • Ability to work under pressure, prioritize and multi task

    How to Apply

    For more information and job application details, see; Insurance Regulatory Authority Consumer Protection Officer Jobs in Kenya

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