Insurance Regulatory Authority Conduct Supervision Assistant III Jobs in Kenya

Job Summary

  • The Conduct Supervision Assistant III is responsible for providing administrative and customer support services in the handling of policyholder and beneficiary complaints, inquiries and stakeholder engagement activities.

  • The role supports effective conduct supervision through complaint registration, customer assistance, records management and communication support while ensuring adherence to established service standards.

    Key Responsibilities
    Complaints and Inquiry Management

  • Register complaints reported by policyholders and beneficiaries to ensure accurate recording, tracking and follow-up.

  • Attend to walk-in customer inquiries and provide appropriate guidance and information.

  • Receive and respond to telephone inquiries and direct issues for appropriate action.

  • Receive and respond to email inquiries in accordance with established service standards.

    Customer Service and Stakeholder Support

  • Provide support to policyholders and beneficiaries regarding complaints handling procedures.

  • Assist in dissemination of information relating to complaint resolution processes and regulatory services.

  • Promote quality customer service and positive stakeholder experiences.

    Administrative and Logistical Support

  • Participate in departmental logistics, including organizing meetings, workshops and stakeholder engagements.

  • Support smooth flow of information within the department.

  • Assist in coordinating communication activities and outreach initiatives.

    Records and Documentation Management

  • Prepare and
    maintain basic records, logs and registers relating to complaints and inquiries.

  • Maintain orderly records and files for future reference and reporting.

  • Ensure proper documentation of customer interactions and department activities.

    Qualifications

    Applicants should possess:

  • A Diploma in Insurance, Law or an equivalent qualification from a recognized institution.

    Additional Requirements

  • Proficiency in computer applications.

    Required Competencies

  • Communication skills.

  • Interpersonal skills.

  • Analytical skills.

  • Report writing skills.

  • Customer service and stakeholder management skills.

  • Records management and administrative support skills.

  • Attention to detail and organizational abilities.


    How to apply

    For more information and job application details, see; Insurance Regulatory Authority Conduct Supervision Assistant III Jobs in Kenya

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