Information and Communication Technology Authority Assistant ICT officer Jobs in Kenya

Information and Communication Technology Authority Assistant ICT officer Jobs in Kenya


The Main Purpose of the Job will be;

  • To provide technical support to national initiatives at county level.

  • The work involves a combination of onsite and remote support provision as well as back end technical support for infrastructure and systems.

  • It will involve liaising with stakeholders and users at county and lower levels.

    Duties and Responsibilities will entail;

  • Provide onsite and back office technical support to government offices in counties including schools

  • Champion successful implementation of ICT programmes/projects at county level

  • Secure and maintain infrastructure and systems in counties in line with national guidelines and standards

  • Identify and develop necessary solutions to enhance deployment of national programmes/projects in counties such as the Digital Literacy Programme (DLP), National Optical Fibre Backbone Infrastructure (NOFBI), County Connectivity Project (CCP), Integrated Financial Management Information System(IFMIS) amongst others

  • Identify, monitor and record frequently occurring problems and liaise with the users, project teams and contractors for their resolution

  • Provide help desk support and training to users from government offices/schools

  • Assist in the management of SLAs for contractors for national ICT projects being implemented at county level

  • Liaise regularly with users and school administrators to ensure successful implementation of critical projects and make recommendations

  • Monitor, evaluate and submit regular reports on county benchmarks on e-Government services against national and international standards

  • Liaise frequently with the National Support centre and report prompt issues which might hinder the success of the programmes

    Job Specifications

  • At least an upper 2nd degree in any of the following fields: Bachelor degree Computer Science/ Information Communication Technology or in Electronics/Electrical Engineering from a recognized institution

  • Must have graduated within the last three(3) years

  • One year internship or working experience in IT environment preferably in government. The experience involved trouble shooting IT problems , software development and network support

  • Knowledge of Computer Hardware, Software and Networking is desirable

  • Excellent interpersonal skills

  • Report writing and documentation skills

  • Proven analytical and problem-solving abilities

  • Ability to effectively prioritize tasks in a high-pressure environment

  • Experience working in a team-oriented, collaborative environment

  • Meets the provision of Chapter Six of the Constitution

    How to Apply

  • For more information and job application details, see; Information and Communication Technology Authority Assistant ICT officer Jobs in Kenya


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