Infectious Disease Institute Regional IT Officer Jobs in Uganda
Infectious Disease Institute Regional IT Officer Jobs in Uganda
General Summary: The Regional IT Officer shall be responsible for installation, configuration, trouble shooting and maintenance of all computer systems including Uganda EMR, printers, photocopiers and networks of the project in the West Nile region
Minimum Qualifications:
Degree in Computer Science or a related subject from a recognized institution
Relevant IT Certifications, e.g., CCNA, MCSE
At least 2 - 4 years’ experience in a busy IT environment.
Required Knowledge, Experience and Skills:
Key technical knowledge in:
Networking services such as DNS, DHCP, WINS, NetBIOS etc.
Operation and maintenance of Microsoft Windows XP, Vista and Windows 7 based workstations
Operation and administration of Windows 2003 / 07 Server platforms
Active Directory operations
SQL Server database management
Backup and restore practices and procedures
Advanced IT security practices including Microsoft file permissions, password maintenance
and physical security of devices
Awareness of emergent technologies like latest Windows platforms and Uganda EMR.
Applicant must have hands-on experience and skills in the following areas:
Rolling out and maintaining PC desktops running Microsoft Windows XP, Vista and Windows 7 in an Active Directory environment
Maintenance of Intel-based PC hardware and peripherals
Experience in cloning PCs using current technologies
Installation, configuration and troubleshooting of network printing devices
Administration of some or all of the following applications:
Microsoft Office Suite (2003 and above preferred)
Microsoft Outlook (2003 and above preferred)
Anti-virus software
Internet Explorer 7.x and above
Administration of directories of users and computers, password maintenance and profiles
Managing of SQL Server databases
Administration of backup and restore systems and procedures in a multi-server environment. Specific experience using Symantec Backup Exec 12 is preferred but not mandatory.
Troubleshooting and problem resolution of:
PC hardware, LAN and internet connectivity
Login, file/printer access, Uganda EMR
Duties and Responsibilities:
Control and maintain IT systems to minimize IT service downtime
Respond in an efficient and professional manner to all IT related requests and incidents
Manage, update and maintain the IT inventory
Participate in the development of
IT policies, SOPs &guidelines and infrastructure documents.
Administration of an IT help desk through phone, email, IT requisition forms and a help desk application ensuring that calls logged by users are resolved in a timely manner.
Develop, execute and test backup plans and restore procedures in accordance with the institute’s disaster recovery plan.
Control of all IT related equipment through proper documentation of problem logs and audit trails
Plan for technical IT solutions to suit the current and future institute needs
Provide input in the technical evaluation of the IT products and services to be acquired by institute.
Prioritize IT problems accordingly and provide regular updates on outstanding issues to those it may concern.
Develop and implement IT asset inventory system including tracking, allocation, physical setup and removal of IT assets
Plan for, implement and supervise preventive maintenance procedures on server room infrastructure and client end computing devices.
Administration and maintenance of a Windows active directory domain infrastructure.
Respond to and resolve IT service outages by determining the probable cause, contacting the service providers where necessary and escalating if necessary.
Installation and maintenance of specialized hardware peripherals such as printers, scanners, data faxes etc.
Implement Information Security controls using the IDI Information Security Policy
Provide line supervision for IT interns as required
Provide input towards determination of Information needs and implementation considerations, e.g., appropriate technology and budgets, for inclusion in project proposals related to IDI and supported projects
How to Apply
For more information and job application details, see; Infectious Disease Institute Regional IT Officer Jobs in Uganda
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