I&M Bank Associate - Customer Service (OCT Branch) Jobs in Kenya



I&M Bank Associate - Customer Service (OCT Branch) Jobs in Kenya; The Associate – Customer Service will provide frontline support at the OCT Branch, ensuring accurate processing of customer instructions, handling enquiries, and delivering exceptional service. The role involves account management, transaction verification, and cross‑selling of bank products to enhance customer satisfaction and business growth.

Key Responsibilities

Transaction Processing

  • Receive, verify, authenticate, and process instructions (RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications).

  • Prepare audit confirmations, certificates of balance, interest certificates, and opinion letters.

  • Ensure completion of account opening documentation and follow up on deficiencies.

    Customer Service

  • Facilitate customer access to lockers.

  • Attend to walk‑in enquiries on account opening and products, maximizing conversion to sales.

  • Respond to written and oral complaints and enquiries.

  • Cross‑sell bank products and acquire new accounts/business.

    Operational Support

  • Order cheque books and cards per customer specifications.

  • Manage safe custody of cards and cheque books.

  • Collect service charges as per bank tariff to prevent income leakage.

    Qualifications

  • Bachelor’s degree in Business, Banking, or related field.

    Experience

  • Minimum 1 year of relevant experience in a similar role within a similar‑sized organization.

  • Excellent communication and interpersonal skills.

  • Ability to speak Chinese language required.

    How to apply

    For more information and job application details, see; I&M Bank Associate - Customer Service (OCT Branch) Jobs in Kenya

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