I&M Bank Associate, Customer Service Jobs in Kenya

I&M Bank Associate, Customer Service Jobs in Kenya


The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention

Primary Responsibilities

  • Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications.

  • Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers.

  • Ensuring the completion of all Account opening Documentation and following up on deficiencies

  • Facilitating customers’ access to lockers

  • Attending to walk-in customers enquiries on account opening and products so as to maximize conversion of enquiries to sales

  • Responding to all written and oral complaints and enquiries received from customers.

  • Handling of internal mail

  • Cross-selling the Bank’s range of products and services to existing and new customers and acquire new active accounts/Business.

  • Ordering of cheque books and cards as per customer specification.

  • Safe custody and management of Cards and cheque books

  • Collection of All service charges as per bank tariff to ensure Nil
    income leakage.

    Person Specifications

    Academic Qualifications

  • Bachelor’s Degree in Business, Banking or related field.

    Work Experience

  • At least one (1) year relevant experience in a similar role in a similar sized organization.

    Skills & Attributes

  • Planning & Organizational skills.

  • Analytical skills and attention to detail.

  • Strong oral and written communication skills.

  • Interpersonal skills to manage stakeholders at all levels.

  • Ethics and integrity

  • Excellent judgment and analytical abilities and impeccable integrity.

  • Strong commercial awareness and an ability to connect to business goals.

    How to Apply

    For more information and job application details, see; I&M Bank Associate, Customer Service Jobs in Kenya

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