I&M Bank Associate - Back Office (OCT Branch) Jobs in Kenya
I&M Bank Associate - Back Office (OCT Branch) Jobs in Kenya;
The Associate – Back Office will provide operational support at the OCT Branch, ensuring accurate processing of cheques, transfers, salaries, and remittances. The role requires strong attention to detail, compliance with banking policies, and effective handling of customer queries to maintain service excellence.
Key Responsibilities
Cheque & Transaction Processing
Vet and process cheques with accuracy and completeness.
Scan, correct, and notify stakeholders of in‑house cheque statuses.
Reconcile outward cheques against reports.
Confirm treasury rates before processing transactions.
Payments & Transfers
Process DMS instructions within SLA, minimizing errors.
Accurately process salaries and EFTs, reconciling accounts.
Manage standing orders and remittances on time.
Handle direct debit payments efficiently.
Process internal transfers promptly and accurately.
Customer Support
Address customer calls, queries, and complaints efficiently.
Promote cross‑selling initiatives to enhance customer value.
Qualifications
Bachelor’s degree in Business, Banking, or related field.
Experience & Competencies
Minimum 1 year of relevant experience in a similar role within a similar‑sized organization.
Excellent communication and interpersonal skills.
How to apply
For more information and job application details, see; I&M Bank Associate - Back Office (OCT Branch) Jobs in Kenya
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