Ilara Health Recovery Associate Jobs in Kenya

Ilara Health Recovery Associate Jobs in Kenya

About Ilara Health

Ilara Health is building a tech-enabled primary care model for Africa by leveraging on existing, hyper-fragmented care infrastructure. We partner with high potential healthcare entrepreneurs running the 200,000+ primary care centers that deliver care to hundreds of millions of patients across the continent each year, and equip them with the physical and digital tools they need to provide better healthcare.

Our technology platform supports our clinician partners in delivering better care to their patients as well as streamlining their clinic operations. Founded in 2019, we have partnered with over 1,300 independent clinics across Kenya providing a direct pathway to over 3 million patients yearly.

The Role

As a Recovery Associate, you will be responsible for maintaining and developing Recovery/debt collection procedures that are required to run the day to day activities of the collection team. You will liaise with cross functional internal teams to continuously improve the entire collection experience within the company.

Job Duties and Responsibilities:

Keep track of assigned accounts to identify outstanding debts

Plan course of action to recover outstanding payments

Locate and contact

debtors to inquire of their payment status

Negotiate payoff deadlines or payment plans

Handle questions or complaints

Investigate and resolve discrepancies

Create trust relationships with debtors when possible to avoid future issues

Update account status and database regularly

Alert superiors of debtors unwilling or unable to pay when necessary

Comply with requirements when legal action is unavoidable

Requirements:

Proven experience as recovery/debt collector

Experience in working with targets and tight deadlines

Knowledge of relevant legal requirements

Excellent communication and people skills

Apt in negotiating and persuading

Ability to be polite and compassionate without lacking confidence

How to Apply

For more information and job application details, see; Ilara Health Recovery Associate Jobs in Kenya

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