Ikeja Electricity Distribution Company Graduate Call Center Agent Jobs in Nigeria
Ikeja Electricity Distribution Company Graduate Call Center Agent Jobs in Nigeria
Role Purpose Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC etc.
Responsibilities
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Respond to billing inquiries and handle customers' high bill complaints.
Provide information about company programs, products and services.
Report electric emergencies and outages.
Provide data to customers requesting new services and/or construction and channel to appropriate office.
Seek resolution of customer complaints.
Respond to utility commission and agency inquiries.
Updating customers' account.
To take telephone calls on behalf of IE in order to fulfil customer requirements.
To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Assist in Carry out any other duties as requested by Head customer Service and Head of Department.
Minimum Qualifications
This role requires a first degree in a Social Science or related course
Requires at least 1 year relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through
broad experience or special development.
Technical Competencies:
Possesses current knowledge of profession.
Knowledge of the business
Good customer service management
Good Phone Skills
Good Analytical skills
Commitment to Task
Behavioral Competencies:
Ability to work under pressure and multi task effectively
Good Verbal communication & interpersonal Skills
Attention to Detail.
Persuasive
Good customer Service
How to Apply
For more information and job application details, see; Ikeja Electricity Distribution Company Graduate Call Center Agent Jobs in Nigeria
Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria
Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.
Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.
Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.
Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.
Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.
