IHS Towers Senior Manager, Network Systems Jobs in Nigeria

IHS Towers Senior Manager, Network Systems Jobs in Nigeria


Job Description

  • IHS Towers are currently recruiting for a Senior Manager, Network Systems. As a key member of our Network Operations Centre (NOC) management team, you will be accountable for ensuring availability and operationalization of advanced NOC tools.

    Key Roles & Responsibilities

  • Establish policies, processes, and procedures in line with best practice.

  • Ensure systems availability and compliance with relevant ISO and SOX standards.

  • Oversee tracking and resolution of systems issues.

  • Ensure an up-to-date registry and documentation of tools is maintained.

  • Identify, negotiate, and agree in-house quality procedures, standards, and/ or specifications.

  • Prepare management/ technical reports and customer charters.

  • Foster insights-driven operations through ongoing recording, analyses, and distribution of statistical information based on integrity, accuracy, and validity of data.

  • Assess customer requirements and ensure they are met.

  • Lead planning, design and implementation of NOC systems and tools roadmap.

  • Project-manage systems deployment, optimization, and integration.

  • Manage Project Statement of Work (SoW) and deliverables.

  • Manage requirements gathering and transformation of business requirements into specifications document.

  • Manage & document the change control process.

  • Be fully responsible for remote access to IHS sites and ensure the telemetry systems for managing the same evolve along with IHS requirements.

  • Drive achievement of quality objectives by ensuring delivery of effective training, scheduling, and coaching interventions for team-members.

  • Communicate performance expectations - by setting goals and ensuring that on-the-job performance is continuously monitored, reviewed, and appraised.

  • Act as a catalyst for change and improvement in performance/ quality.

  • Perform quality control on the service desk teamwork output and implement industry best practices.

  • Perform other tasks and duties as assigned by the Associate Director, NOC

    Organizational Competencies:

  • Be Bold

  • Customer Focus

  • Innovation

  • Integrity

    Functional Competencies:

  • Process Improvement

  • Analytical
    Thinking

  • Business Communication

  • Use of NMS tools, e.g. OSS, iManager, Netnumen, etc.

  • Use of RMS tools, e.g. AIO, INALA, Hydromonit, etc.

  • Use of Work Management tools, e.g. OWS, REMEDY, HP Work Management, etc.

  • Designing integration protocols for NOC tools

  • Workload Management

    Behavioural Competencies:

  • Collaboration & Teamwork

  • Attention to Detail

    Experience & Qualifications Required

  • Bachelor's degree in Electrical / Electronics Engineering, Computer Science, and other relevant disciplines.

  • +12-13 years’ relevant experience in NOC environment with demonstrable responsibilities spanning technical/ operations support, workforce management, performance optimization, and project management.

  • Intermediate knowledge of IT infrastructure, protocols & best practices preferably acquired in a role supporting NOC tools and systems

  • Basic understanding of internet of things (IoT) and its application in a NOC environment.

    How to Apply

  • For more information and job application details, see; IHS Towers Senior Manager, Network Systems Jobs in Nigeria




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