IHG Franchise Hotel - Pre-Opening Executive Assistant Manager (I/C of F&B) Jobs in Zambia

IHG Franchise Hotel - Pre-Opening Executive Assistant Manager (I/C of F&B) Jobs in Zambia


About us

  • The InterContinental Lusaka is located on a tree-lined avenue in the Embassy area of Lusaka, close to the Judiciary and international corporate head offices. Originally opened in 1968.

  • After a multi-million-dollar renovations we are ready to re-launch this iconic hotel in Q3 2022 and the IHG’s InterContinental brand in the heart of Lusaka city, Zambia.

    [Day to da

  • People ·Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers

  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

  • Train colleagues to make sure they deliver with compliance and to the standards we expect.

  • Drive a great working environment for teams to thrive - linking up departments to create sense of one team

  • Promote teamwork and quality service through daily communication and coordination with other departments

  • Recommend or initiate any HR elated actions where needed

  • Responsible for cascading the (Food & Beverage) training material to all concerned of hotel employees to ensure compliance to the brand standard Financial

  • Help prepare the hotel’s annual budget and the setting of departmental goals

  • Monitor budget and control expenses with a focus on food, beverage, and labour costs ·

  • Working with the catering office, identify additional sales opportunities to enhance revenue

  • Drive promotions that deliver great dining experiences for guests at a good value

  • Make sure credit and financial transactions are handled securely Guest Experience

  • Make sure all food and beverage equipment is in operational condition and regularly cleaned

  • Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs

  • Establish and achieve quality and guest satisfaction goals.

  • Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction

  • Analyse guest insights to identify and meet customer expectations and build on guest loyalty · Regularly communicate with guests to ensure expectations are met Responsible Business

  • Manage hotel food and beverage marketing programmes and participate in and maintain
    system-wide food and beverage marketing programmes and promotions

  • Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef

  • Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste

  • Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment

  • Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

  • May also serve as manager on duty Accountabilities This is the top food and beverage job in a large, luxury or resort hotel.

  • Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and banquet and convention facilities. Oversees multiple managers and supervisors.

    Requirements

  • A focused individual with passion, personality, individuality, integrity, creativity and drive for continuous improvement. Sound familiar? It should do – it’s you! You have demonstrable experience in leading both Front of House and Back of House within a Restaurant and Bar department.

  • You are a natural leader and have experience in managing and coaching large teams.

  • You have know-how of all aspects of managing and budgeting.

  • You have the ability to carry out a new F&B concept and manage this within the team

  • Hotel Experience in similar capacity and calibre hotel is must

  • Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field.

  • 10+ years’ related experience, including management experience.

  • Must obtain certifications or permits as required by local governmental agencies.

    How to Apply

  • For more information and job application details, see; IHG Franchise Hotel - Pre-Opening Executive Assistant Manager (I/C of F&B) Jobs in Zambia


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