Ignition Group Product Content Producer and Trainer Jobs in South Africa

Ignition Group Product Content Producer and Trainer Jobs in South Africa



Description

The Detail:
  • The purpose of an Ignition Group Collections Agent is to reduce the number and value of arrear accounts whilst maintaining Client Service standards and retain existing clients, as well as:

    Client Engagement
  • Achieving individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients. 
  • Continuously striving to improve the targets set within the department. 
  • Displaying an understanding of conflict by effectively using conflict-handling techniques. 
  • Adherence to scripts (opening, content and close). 
  • Resolving client queries within the prescribed turnaround times. 
  • Ensuring timeous referrals of escalation of arrangements outside of mandate to management.

    Data Capturing
  • Proactively assessing work processes in order to recommend efficiencies. 
  • Accurately capturing updated contact information from the client. 
  • Ensuring productivity requirement targets are always met in line with processes and policy and procedures. 

    Key Performance Areas
  • To achieve the individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients. 
  • To continuously strive to improve the targets set within the department. 
  • Display an understanding of conflict by effectively
    using conflict handling techniques. 
  • Adherence to scripts (opening, content and close). 
  • To resolve client queries within the prescribed turnaround times. 
  • Ensure timeous referrals of escalation of arrangements outside of mandate to management. 
  • Proactively assess work processes in order to recommend efficiencies. 
  • Accurately capture updated contact information from the client. 
  • Ensure productivity requirement targets are always met in line with processes and policy and procedures.

    Requirements
  • You have and NQF Level 4 (matric) or higher
  • Computer literate
  • Access to reliable transport to and from Umhlanga.

    How to Apply

    For more information and job application details, see; Ignition Group Product Content Producer and Trainer Jobs in South Africa

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