Ignite Energy Access Commercial Supervisor Jobs in Kenya
Job Purpose / Mission
The Commercial Supervisor is responsible for driving urban and peri-urban sales of high-tier solar products and accessories, managing Referral Agent network performance, and maintaining portfolio health.
The role recruits and manages Referral Agents, onboards third-party partners such as mobile phone dealers, contractors and electricians, drives local pull-sales promotions and direct sales, validates completed installations within 72 hours, and assumes ownership of the credit and debt portfolio generated within the assigned territory.
Every completed installation must receive a validation visit within 72 hours, and every non-performing account must receive a same-day response before escalation to the Collections Department.
Responsibilities
Daily Cadence – Referral Agent Network, Lead Conversion & Direct Sales
Provide field mentorship by shadowing, coaching and actively managing Referral Agents to ensure productivity and engagement.
Track and convert leads through the SOL.RM Prospecting App and support Referral Agents to maximize sales conversions.
Conduct direct sales of solar products and mobile phone solutions to supplement Referral Agent sales activities.
Support in-store promotions and sales activations at peri-urban Service Centres.
Maintain relationships with mobile telephone dealers, contractors and electricians to sustain referral volumes.
Escalate Same Day If:
Referral Agent conduct raises fraud concerns, including fabricated leads, ghost sign-ups or pressure-selling practices.
A completed sale cannot be onboarded onto SOL.RM on the same day.
72-Hour Cadence – Installation Validation & Quality Assurance
Conduct site visits within 72 hours of every completed installation.
Validate installations and complete documentation in accordance with approved forms and standard operating procedures.
Provide immediate technical, operational or customer support for issues identified during validation visits.
Escalate Same Day If:
A validation visit identifies a falsified sign-off, ghost installation or safety defect.
A technical issue cannot be resolved at the urban or peri-urban location level.
Weekly Cadence – Portfolio Health & Referral Agent Performance
Review and manage the credit and debt portfolio for the assigned territory.
Track Current, Delayed and Defaulted accounts against the company target of 70% / 20% / 10%.
Review Referral Agent network performance, including active versus inactive agents.
Retrain or replace underperforming Referral Agents as necessary.
Escalate If:
The defaulted portfolio exceeds the 10% target threshold.
A same-day response is not obtained from a non-performing account prior to escalation to Collections.
Monthly Cadence – Community Relations & Regulatory Compliance
Maintain relationships with local leaders, stakeholders and community organizations.
Ensure Referral Agent operations, promotions and partner engagements comply with all local regulations and laws.
Plan roadshows, promotional events and community marketing campaigns in collaboration with the Peri-Urban Service Centre Supervisor.
Escalate If:
A regulatory or compliance issue threatens continuation of commercial activities within the territory.
Key Performance Indicators (KPIs)
72-Hour Validation Completion Rate: Percentage of completed installations validated on-site within 72 hours. Target: 100% (Weekly).
Lead-to-Sale Conversion Rate: Percentage of Referral Agent leads converted into completed sales (Weekly/Monthly).
Referral Agent Active Rate: Percentage of recruited Referral Agents actively generating leads (Monthly).
Portfolio Current / Delayed / Defaulted Split: Credit portfolio performance against the target ratio of 70% / 20% / 10% (Monthly).
Direct Sales Contribution: Percentage of sales generated directly by the Commercial Supervisor versus Referral Agents (Monthly).
Regulatory Compliance Rate: Percentage of sales, promotions and partner engagements compliant with local regulations. Target: 100% (Monthly).
How to Apply
Interested and qualified candidates should forward their CV to: hrkenya@igniteaccess.com using the position as subject of email.
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