IFRC Psycho-Social Support Consultant Jobs in Kenya

IFRC Psycho-Social Support Consultant Jobs in Kenya


The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with 191 member National Societies.

As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Organizational Context

  • The International Federation is a lead humanitarian organisation in the world, and has undertaken a HR strategy that focuses on the importance of its paid and volunteer staff.
  • A key component of that strategy reinforces the progress to date of the existing psychological support programme (PSP), currently provided by a team of Geneva-based professional psychotherapists /stress counsellors.

    Job Purpose

  • Following the decentralisation of some human resources tasks to the Regions, the development of a Region based support network is to ensure the continued effectiveness of PSP has been rolled out.
  • Support from the Geneva-based counsellors will continue mainly in form of coordination of the Regional counsellors and as technical support, but it is expected that the primary support functions be provided at the Regional level.

    Job Duties and Responsibilities

  • Psychosocial Support Counsellor will be expected to provide services with specific charges being billed to IFRC and charged to the relevant project code.
  • The Psychosocial Support Counsellor will be expected to abide by the IFRC Code of Conduct in their dealings with all staff and volunteers.
  • The Psychosocial Support Counsellor will work closely with the Senior HR Project Officer, Workforce planning and Staff Wellbeing, Africa Region


  • Provide stress management briefings to new or recently-contracted staff, either individually (preferred) or as a group.
  • Work with the Senior HR Project Officer, Workforce planning and Staff Wellbeing, to come up with employee assistance program.
  • Work with the Senior HR Project Officer, Workforce planning and Staff Wellbeing, to come up with staff welfare calendar of events and facilitate its implementation.
  • Provide one on one counselling services to employees with personal and social challenges such as divorce, parenting, marriages, financial, legal, death/grief, dealing with chronic illnesses and other.
  • Design and organize sharing sessions with all staff to have an understanding of the services and encourage them to access them.
  • The content of the training should include types of services, accessibility, eligibility, confidentiality, contact address and telephone numbers, contact person, feedback, complaints and procedures.
  • Plan, develop, and implement stress management training programs for staff: He/she will develop the specific training program to include the curriculum, modules and support materials.
  • Disseminate the components and key contacts of the PSP system.

    Develop and maintain a support network either during or after contract termination, to include emergency availability and, as needed, short-term deployment to emergency operational sites. Develop a file management system that:

  • Ensures absolute confidentiality
  • Assigns a dedicated provider for staff members
  • Ensures continued support during the staff member’s contract term, and
  • Allows for coordination with the Geneva-based stress counsellor
  • Provide debriefing at
    end-of-contract on an individual basis, to monitor individual issues as well as identify issues – in confidence – for management consideration e.g. insufficient administrative support, security support provided, etc.
  • Develop site-specific guidance and support in emergency situations as may be required from time to time.
  • Coordinate with the other Psychosocial Support Counsellors, that they are not on vacation at the same time.
  • Attending the skype sessions arranged by the PSP Coordinator and frequently meet up with HR Senior Officer and Regional Manager to discuss any challenges and brainstorm on best fit solutions in implementation of the PSS project
  • Support delegates in hardship missions or staff members who have gone through a security incident etc by face-to-face, telephone or Skype.
  • Provide quarterly reports which will be shared with the HR Senior Officer on a quarterly basis highlighting the major general issues while maintaining confidentiality of the clients.
  • Write an Annual report which will be submitted to the PSP coordinator to be consolidated in the IFRC Annual PSP report.


  • A university or professional degree in related field
  • Trained as psychologists, psychiatrist or psychotherapists (required)
  • Trained in psycho- traumatology or critical incident debriefing (preferred)
  • Completed a First Aid course (preferred)


  • Experience and knowledge of international humanitarian organisations in emergency operations (preferred)
  • The selected team will have an added advantage if they have a counterpart located in any of the African Francophone countries French speaking countries.

    Knowledge, skills and languages

  • Self-supported in computing systems
  • Ability to work in a team, excellent communication and management skills
  • Ability to work in a cross-functional environment
  • Must be able to travel at all times and at short notice, and to work outside normal working hours as the situation requires and under stressful working condition (preferred)
    Cultural sensitivity
  • Skills in training and developing staff (preferred)
  • English proficiency
  • French proficiency

    Competencies and values

    Results focus and accountability:

  • finds innovative / appropriate solutions; prioritizes workload to meet deadlines; demonstrates accountability for results; practices and promotes integrity.


  • accepts responsibility/shares credit; solicits cross-functional cooperation; supports team/Management/Governance decisions; promotes and values team diversity


  • communicates clearly and effectively; adapts style to fit situation; seeks input/listen to opinions and ideas.

    Professional standards:

  • Knows and upholds the RC/RC Principles; uses appropriate skills to get the job done; upholds agreed professional standards; builds on won experience and skills.

    How to apply

  • Interested candidates should apply online by 10th October, 2018

  • For more information and job application details, see; IFRC Psycho-Social Support Consultant Jobs in Kenya

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