IFRC Community Engagement and Accountability Delegate Jobs in Nairobi

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with 190 member National Societies.

As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Job Duties and Responsibilities

Technical support to emergency operations

  • Identify how National Societies and IFRC operations teams can enhance the quality of their operations by integrating and/or scaling up an appropriate mix of approaches and activities to engaging with affected people and communities.
  • Ensure CEA activities and approaches are integrated in operational plans and budgets, and add value by helping the operation to meet its aims.
  • Support the harmonisation of CEA interventions across different sectors, within and across different operations, to help mainstream best practices.
  • Provide technical support and training to National Societies and IFRC Africa operations teams to:
  • Ensure emergency assessments are transparent and participatory, and capture people’s information needs and trusted and preferred communication channels.
  • Build community participation into operational planning, design and implementation.
  • Strengthen and/or help set up feedback mechanisms, including processes to make sure feedback is analysed and acted upon by operational teams.
  • Strengthen and/or help set up systems for sharing life-saving, useful and actionable information with affected people about Red Cross and Red Crescent services, from selection criteria to health advice, as part of information-as-aid activities.
  • To increase their reach and impact by helping teams, such as health, water and sanitation and disaster risk reduction, to set up methods to gain a deeper understanding of local perceptions, beliefs, culture, practices and values and to implement innovative behaviour and social change communication activities.
  • To find ways to involve affected people in assessing the impact of the operational response.
  • To ensure women, children, the elderly, people with disabilities and other vulnerable groups have equal access to information channels and feedback mechanisms particular to their needs and taking into account any specific protection issues.
  • Support the use of CEA data, including community feedback, in existing Information Management systems and platforms so it can be used to inform decision-making processes at strategic and operational levels.
  • Support evidence-based learning by helping operational teams to assess and monitor levels of community engagement through research, impact surveys, perception studies and case studies.

    CEA disaster preparedness and capacity development

  • Develop a concise list of minimum actions for CEA that are tailored to emergency response in coordination with the DCPRR team and National Society disaster management representatives.
  • Work with the DCPRR team to see how CEA protocols can be integrated into existing emergency response standard operating procedures (SOPs) and processes.
  • Support the development of the CEA RDRT roster, including helping to deliver new and refresher trainings, working with the surge capacity delegate in the DCPRR team.
  • Deliver CEA in emergencies trainings to surge and NS staff working in disaster response.
  • Identify opportunities for partnership with external organizations and other humanitarian agencies, including the use of technology and collective approaches to CEA.
  • Ensure there is consistency and sustainability between CEA in emergencies and CEA in long term programming within the region.
  • Support a coordinated approach to CEA in disaster and crisis prevention, response and recovery by working with other Movement actors.


  • University degree (in Communication or Social/Behavioural Sciences i.e. Sociology, Anthropology, Psychology or Health Education) is required.


  • 5 years’ experience working in community engagement and accountability, communication for development, or social mobilisation for a humanitarian organisation.
  • Experience responding to humanitarian emergencies, complex crisis or conflict situations. Experience of responding to food crises, forced displacement or epidemics in Africa an advantage.
  • Experience setting up and managing tools for communicating with communities. For example radio programmes, TV shows, SMS systems, community committees, social mobilisation or mobile cinemas and community dramas etc.
  • Proven experience in planning targeted and appropriate behaviour change communication strategies.
  • Experience setting up and managing accountability to communities systems. For example, feedback and complaints mechanisms, rumour tracking systems, or participatory planning processes.
  • Experience of coaching and developing staff and volunteers to build long-term capacity and create ownership, including planning and delivering training courses.
  • Experience of designing and implementing assessments, community consultations, research and/or focus groups discussions.

    Knowledge, skills and languages

  • Good planning skills, with the ability to identify areas for improvements in operations through the integration of CEA approaches and activities.
  • Good coordination skills, with the ability to work with and engage people across multiple countries and cultures, both in person and remotely.
  • Good knowledge of Red Cross Red Crescent disaster management cycle, including planning and response processes and procedures.
  • Good knowledge of gender and diversity issues in emergency response operations
    Highly motivated proactive self-starter, able to set and achieve goals using own initiative.
  • Strong written, presentation, facilitation and training skills.
  • Ability to multi-task and work under stressful conditions to meet deadlines.
  • Willing to travel extensively (up to 60% of the time) to support field operations.
  • Excellent interpersonal, communication and networking skills.


  • Fluently spoken and written English.
  • Good command of French.
  • Competencies and values
  • Professionalism
  • Communications
  • Collaboration and teamwork
  • National Society and customer relations
  • Building alliances
  • Accountability
  • Creativity and innovation

    How to apply

    Interested candidates should apply online by (Geneva time zone):19-07-2018

    For more information and job application details, see; IFRC Community Engagement and Accountability Delegate Jobs in Nairobi

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