Ideon Limited Front Office Administrator Jobs in Kenya

Requirements

  • Diploma or Bachelor's degree in Business Administration, Customer Service, Marketing, Communication or a related field.

  • Experience in front-office administration, customer service, telesales, sales or student recruitment is an added advantage.

  • Excellent verbal and written communication skills.

  • Strong telephone etiquette, interpersonal and persuasion skills.

  • Proficiency in Microsoft Office, Google Workspace and CRM systems.

  • Strong organisational and record-keeping skills.

  • Ability to work with targets, follow up leads and meet deadlines.

  • Professionalism, confidentiality and ability to work independently.

    Responsibilities

  • Attend to prospective students, parents, visitors and customer inquiries.

  • Handle telephone calls, WhatsApp messages and email inquiries professionally.

  • Capture and maintain accurate customer records in the company system.

  • Make daily follow-up calls to prospective students and convert leads into enrolments.

  • Guide prospects through consultations, onboarding, payments and document submission.

  • Coordinate appointments and consultations with relevant departments.

  • Prepare and submit daily activity and performance reports.

  • Maintain a professional and welcoming front-office environment.

  • Support outreach activities and student recruitment initiatives.

    How to apply

    Send your CV to recruitment@ideon.co.ke

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