ICS Outsourcing Customer Service Officer Jobs in Nigeria

ICS Outsourcing Customer Service Officer Jobs in Nigeria


Job Description

  • We are currently looking to hire a Customer Service Officer for our client.

  • The ideal candidate should be passionate about satisfying the needs of customers.

    Key Responsibilities

  • Answer customer’s enquiry via phone call, WhatsApp chat, Instagram and Facebook.

  • Use telephone to reach out to customers and verify account information after payment is done by the customer.

  • Take payment information and other pertinent information such as addresses and phone numbers.

  • Handle customer’s complaint and provide solutions by contacting the immediate supervisor.

  • Greet customers warmly and ascertain reason for calling.

  • Persuading customers to reconsider cancelling an order or refund.

    Job Requirements

  • Minimum of OND qualification.

  • 0-2years experience in a similar role.

  • Must be organized and punctual.

  • Excellent verbal and written communication skills.

    How to Apply

  • Interested and qualified candidates should send their CV to:

  • tegarecruits@gmail.com with the job title as subject of the email.


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