ICPAK ICT Officer Jobs in Kenya

ICPAK ICT Officer Jobs in Kenya; Reporting to the Head of ICT, the ICT Officer supports the ICT Department in ICT support assignments, installation/configuration, operation, user training and maintenance of ICT
systems and related infrastructure.

This role involves managing hardware, software, networks, and security systems, ensuring
smooth day-to-day IT operations, and providing support to end users.

Key Responsibilities

1. Provide first level helpdesk support and problem resolution to all users with regard
to all ICT related issues i.e. Systems hardware, software, networks, telephones etc.

2. Provide timely technical support, troubleshoot issues, train users, document
system procedures, and improve data flow and system reliability.

3. Maintain an up-to-date inventory of ICT Assets Register/Inventory, ensuring all
hardware is accounted for.

4. Operate and maintain system hardware and software, ensuring optimal
performance and reliability.

5. Design, install, configure, and upgrade IT systems and servers to meet the
organization’s needs.

6. Maintain, upgrade, and administer antivirus software to safeguard the
organization’s network from viruses and other threats.

7. Design and implement efficient preventive maintenance schedules for servers,
network and personal computer equipment.

8. Ensure backup of user files and assisting users with these backup processes and
recovery of backed up data in case of data loss.

9. Prepare technical specifications and participate in evaluations for the procurement
of software and hardware equipment.

10. Update the website regularly

11. To perform any other lawful duties as may be assigned by the supervisor.
Technical Expertise, Skills and Abilities

1) Relevant Degree in ICT such Information Technology, Computer Science etc

2) Professional Certification will be an added advantage.

3) At least 3 years’ working experience working in a busy ICT Environment

4) Knowledge of Microsoft office 365 packages, Windows 10, Windows 11, Mac OS
and Windows Server operating systems

5) Recognize the function of network infrastructure such as routers and switches.

6) Expert user of the majority of desktop applications

7) Ability to support Wide Area Network and client/server-based applications.

8) Understand the basic principles of structured cabling and the practicalities of
connecting network devices.

9) Demonstrated a high level of professional competence and outstanding management qualities in computerized information systems.

10) Excellent organizational skills and ability to work in a fast-paced environment.

11) Ability to prioritize and manage multiple tasks simultaneously.

12) Excellent communication skills

How to Apply

For more information and job application details, see; ICPAK ICT Officer Jobs in Kenya

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