IBM RESO Workplace Experience Manager Jobs in Kenya

IBM RESO Workplace Experience Manager Jobs in Kenya

Real Estate Strategy & Operations (RESO) is a core business function within IBMs Global Finance & Operations group (F&O) division that provides enterprise services.

RESO’s capabilities extend across a 78M square foot print in more that 100 countries across five geographic regions.

The cross-functional team comprises of highly skilled professionals in workplace experience design, architecture, engineering, project management, IT, environmental, energy, operations and facilities management, real estate finance management and business operations.

As business enablers and advisors, we collaborate to drive client solutions and enhance the IBM workplace experience and reinforce the culture.

Job Purpose

We are looking for a Workplace Experience (wpX) Manager for our East Africa portfolio, to be based in Nairobi whose focus will be on modernizing the IBM workplace experience oriented towards services, specifically on the day to day activities while ensuring effective use of owned and leased facilities assets within the portfolio.

He/She will be part of the RESO MEA team, managing the East Africa portfolio.

Position Description:

The Workplace Experience Manager for real estate is responsible for the development, implementation, performance management and continuous improvement of the organization’s workplace experience services and programs for IBM employees, clients and guests.

The Workplace Experience Manager will curate a meaningful experience, by way of workplace services, to support our organizational goals around attracting and retaining the best talent, optimizing our real estate portfolio, demonstrating our brand and values, and enabling our employees, clients and guests to work at their peak.

This position will drive continuity in the employee experience across the region, curating a meaningful and differentiated experience for coming into the office.

Services may include, but not limited to facilities management with focus on hospitality, food & beverage and amenities, transportation, audio/visual, office services and service centers, concierge services.

The Workplace Experience Manager will work closely with organizational leadership, internal business units and staff to deliver and maintain industry leading real estate and workplace experience programs that effectively support IBM employees, clients and guests.

This position demands being comfortable working within a matrix organization that requires a high level of flexibility, team collaboration, and effective management practices with the ability to deliver high profile programs.

This person will be focused in executing and ensuring our day-to-day business runs the way it should through various providers for facilities management and projects service.

The Workplace Experience Manager will focus on user centric hospitality, creating opportunities for people to connect in new and exciting ways that speaks to IBM’s culture and community and will be accountable for performance and financial control.

The Workplace Experience Manager is expected to provide superior employee and client service while enhancing their individual, personal and professional skills.

Key Responsibilities & Tasks