ibis Styles Nairobi Westlands Learning & Development Coordinator Jobs in Kenya

ibis Styles Nairobi Westlands Learning & Development Coordinator Jobs in Kenya



We are looking for a dynamic, forward-thinking and pro-active Learning and Development Coordinator of Human Resource responsible for both strategic and operational requirement of the function. This is a fantastic opportunity to further develop competencies and learning in many areas and functions within Human Resource. Be part of a team focussed on driving successful business results.

What is in it for You:

  • Employee benefit card offering discounted rates in Accor worldwide.

  • Learning opportunities through our Academies and the opportunity to earn qualifications while at work.

  • Opportunity to develop your talent and grow within your property and across the world.

  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

    What You Will Be Doing:

  • Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Area Office.

  • Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.

  • Helps in coordinating and supports yearly performance reviews for supervisory staff together with the Human Resources Department.

  • Orders and organizes distribution of Training Certificates.

  • Holds regular meetings with Trainees to monitor their progress

  • Ongoing information of arising problems or conflicts within the departments on a confidential basis.

  • Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.

  • Compiles course/training requirements and attendance.

  • Sends out training report by the 3rd of the following month..

  • Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.

  • Counseling of supervisors/employees in training matters (How to Train, etc.).

  • Establishes monthly training, and business summary reports according to Hotel's/regional office requirements.

  • Implements MHR Learning & Development standards.

  • Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property

  • Prepare training certificates for every employee that attends and completes a training course

  • Initiates and oversees yearly performance evaluation exercise at all staff levels.

  • Follow up on Trainees performance reviews

  • Training of in-house Departmental Trainers, and selecting of those to cover every required field

  • Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.

  • Ensures that departmental training schedules are established every month in advance.

  • Co-ordinates training activities in coordination with HODs and Area Director of Learning and Development when applicable.

  • Oversees the property induction process and programmes

  • Ensures completion of all training according to the company Training Matrix

  • Evaluates and updates property training Programmes and initiatives

  • Identifies strategic partners for development and delivery of training when appropriate

  • Drives eLearning within the property

  • Follows up with participants of external courses (including Area Learning Forum to ensure learning is applied in the workplace

  • Prepare the training budget

  • Informs HODs-Supervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.

  • Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.

  • Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.

  • Takes personal care of a regular exchange of technical know-how with his/her colleagues from learning & development at Corporate Office.

  • Any other duties assigned

    Your Experience and Skills Include:

  • Bachelors/Diploma Minimum Business Management/Human Resource/Learning Development or Any related fields.

  • Management or Qualified Certificate Holder /any related qualifications.

  • Minimum of 5 years’ experience working as a Learning and Development Coordinator

  • Fluency in English

  • Proficiency in Microsoft Office Software: Word and Excel

    How to Apply

    For more information and job application details, see; ibis Styles Nairobi Westlands Learning & Development Coordinator Jobs in Kenya

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