Ibadan Electricity Distribution Company Customer Care Officer Jobs in Nigeria

Ibadan Electricity Distribution Company Customer Care Officer Jobs in Nigeria

Job Description

To address customers’ complaints/inquiries through effective and efficient customer services to mitigate customers’ dissatisfaction and escalation to regulatory bodies.

Job Responsibilities

Ensure response to customers’ enquiries, requests and complaints.

Creates and manages customer log–database (CRM) to record, monitor and track all customers’ complaints. (Open tickets, ensure timely resolution and close resolved tickets).

Liaise with relevant departments/units for possible and timely resolution of customer issues and actively participate in resolution of outstanding issues).

Ensure positive feedback from customers based on Customer Care interactions.

Escalating suspected malpractices such as meter by-pass and energy theft to preserves revenue streams.

Liaises with FETs cashiers to monitor system down time and escalate as appropriate.

Resolutions of NERC related Complaints.

Informs and sensitises customers in line with operational updates.

Ensure customer care environments are neat, well organized and in line with regulatory standards (installation of informative Banners, Posters, handbills).

Prepare regular reports to unit lead based on pre-defined KPIs (response time; issue resolution; new accounts, etc.) and suggest improvement recommendations.

Carry out other sundry assignments that may be assigned by Team Lead, Customer Care.

Job Requirements

B.Sc / HND Mass Communication, Journalism

A Bachelor's Degree in any

field.

A postgraduate professional certificate in relevant field. (Added advantage).

Membership of relevant professional bodies.

At least 0-3 years post qualification experience must have been in customer services or marketing of products and call centre.

How to Apply

For more information and job application details, see; Ibadan Electricity Distribution Company Customer Care Officer Jobs in Nigeria

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