Human Capital Outsourcing Limited Relationship/Loan Officer Jobs in Kenya


[Human Capital Outsourcing Limited Relationship/Loan Officer Jobs in Kenya On behalf of our client, we’re seeking to recruit a performance‑driven Relationship Officer to support business growth, client acquisition, loan disbursement, portfolio quality, and customer retention within a microfinance environment offering revolving credit. The role is responsible for growing and managing a quality loan book, ensuring timely repayments, minimizing delinquency, and delivering excellent customer service while meeting defined business and recovery targets.

Responsibilities

  • Identify and acquire new clients while maintaining strong relationships with existing customers.

  • Match client financial needs with appropriate loan products and services.

  • Drive repeat borrowing and cross‑selling of company products.

  • Educate clients on loan terms, repayment schedules, and benefits of good credit history.

  • Monitor client businesses and align repayments with cash flow cycles.

  • Follow up on repayments and ensure timely collections.

  • Manage delinquent accounts and pursue recovery until full settlement.

  • Assess borrower capacity to determine appropriate loan size and terms.

  • Collect customer feedback and support service and product improvement.

  • Handle customer complaints professionally and maintain high
    service standards.

  • Build long‑term client relationships to promote loyalty and retention.

    Skills & Requirements

  • Diploma or Degree in Business, Finance, Economics, or a related field.

  • At least two (2) years’ experience in microfinance, sales, credit, or relationship management.

  • Good understanding of loan products and repayment management.

  • Strong communication, negotiation, and customer service skills.

  • Ability to work independently in the field and meet performance targets.

  • High integrity, accountability, and attention to detail.

    How to apply

    For more information and job application details, see; Human Capital Outsourcing Limited Relationship/Loan Officer Jobs in Kenya

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