Human Capital Outsourcing Limited Relationship Officer-Loan Officer Jobs in Kenya

Human Capital Outsourcing Limited Relationship Officer-Loan Officer Jobs in Kenya ; On behalf of our client a microcredit/microfinance we are looking to hire a Relationship Officers. The ideal candidate will have an ability to manage and maintain a high performing portfolio. The candidate should have a track record of high sales performance within a microcredit or microfinance set up. You will be responsible for managing sales and marketing, ensuring a high standard of customer service to ensure optimum productivity.

Responsibilities:

✓ Identifying both prospective and existing clients needs then match them with the solutions we provide to grow the business.

✓ New client’s acquisition

✓ Properly educating the clients on our product terms and conditions

✓ Ensuring that loans sizes and terms are geared towards the borrower’s present repayment capability.

✓ Analyzing business activities to identify and avoid funding high risk ones.

✓ Analyzing seasons with difficulties in loan repayment and taking steps to minimize risk exposure

✓ Build a good self and company reputation to grow customer loyalty

✓ Always ensuring you have polished first contacts/impressions with clients.

✓ Being respectful and diligent when dealing with people

✓ Being effective in handling customer complains.

Requirements:

✓ Bachelor’s degree/Diploma in any business-related

✓ MUST have a minimum of 2 years of experience in a similar role from a microfinance/microcredit Industry

✓ Strong negotiation and communication skills.

✓ Ability to handle difficult conversations tactfully.

✓ Knowledge of revolving credit products and financial services regulations.

✓ Proficiency in data analysis and collection software.

✓ Commitment to ethical practices and customer service excellence.

How to Apply

For more information and job application details, see; Human Capital Outsourcing Limited Relationship Officer-Loan Officer Jobs in Kenya

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