HRBP Account Officer Jobs in Nigeria

HRBP Account Officer Jobs in Nigeria



Job Overview
  • Customer Engagement/Relationship Management.
  • Account Opening, Deposit Mobilization, Loan Creation/Loan Book Review, Channels
  • Adoption/Activation, Account Reactivation and Revenue Generation.

    Job Responsibilities
  • New Business Development/Account acquisition
  • Customer Engagement (Physical and Virtual)
  • Existing Business Relationship Management. (Cross/Up Selling)
  • Channel Optimization
  • Liability Generation (CASA & FD)
  • Risk Asset Creation
  • Credit processing and Appraisals
  • Close Monitoring of Credit relationships and loan recoveries
  • Achieving set Financial and Non-Financial Targets
  • Merchant/Agent onboarding
  • Perform other duties as assigned by the Branch Manager.
    Key Performance Indicators

    Daily Activities:
  • Attend Early Morning Sessions (EMS)
  • Review of Top 20 customers' account activities
  • Monitor Volume Movement
  • Visit 5 customers
  • Call 15 customers
  • New account acquisition
  • Account Funding
  • Channel Adoption/Activation
  • Customer Complaint Resolution
  • Report rendition – call memo, etc.
  • Cheque confirmation.

    Weekly Activities:
  • Weekly Storm/ Cluster Marketing/ Street Mapping
  • Regional Performance Review.
  • POS Onboarding & Monitoring

    Monthly Activities:
  • Monthly Performance Review
  • Submission of New Prospects or Identified Opportunities
  • Appreciation mails to customers (Quarterly)
  • Monthly Self Appraisal.

    Enablers:
  • Infopool
  • PowerBI
  • pi360
  • Process Maker
  • Fintrak Credit360
  • Service Desk
  • Moneytor
  • Self-Service Portal
  • Dynamics 365 CRM
  • Cheque Conformation Portal
  • Mobile CRM
  • Notification of imminent maturities (Risk Assets & FD)
  • Realtime notification of volume movement (N1m and above).

    Skills / Knowledge / Requirements
  • Candidates should possess a Bachelor's Degree qualification.
  • 1
    - 5 years work experience.
  • Good Customer Service / Relationship Management.
  • Strong selling/negotiation skills.
  • Strong Financial Analysis / Interpretation capabilities.
  • Good presentation skills.
  • Effective communication skills.
  • Credit Appraisal skills.
  • Team player.
  • Innovation.
  • Entrepreneurship.
  • Analytical/Problem solving skills.
  • Self-Management.
  • Interpersonal Skills.

    How to Apply

    Interested and qualified candidates should send their CV to: recruitment@hrbplimited.com using the Job Title and Location as the subject of the email.

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