HR Studio Pty Group & Special Interest Travel Planner Jobs in South Africa

HR Studio Pty Group & Special Interest Travel Planner Jobs in South Africa

We’re looking for…

An experienced Group & Special Interest Travel Planner to join our client’s team. It’s an exciting opportunity for a detailed professional to oversee all group reservations, including, but not limited to: travel arrangements, experiences and programmes, as well as travelling to Kenya to be on-property to run the smooth operations of these complex itineraries for their guests.

Who are you?

  • Driven, curious, guest-focused and love creating unforgettable journeys for groups of travellers

  • Have a fastidious attention to detail and delight in the alignment of even the smallest of components

  • Fanatical about service and delighting guests 24/7

  • Have a good working knowledge of the complexities of travel within East Africa

  • Articulate both in the written and spoken word

  • Motivated, proactive and doesn’t need to be micro-managed

  • Naturally empathetic and can easily hold others’ concerns

  • Work well under pressure and can keep your sense of humour in a crisis

  • Can naturally assimilate the clients brand and its core values of Respect, Honesty, Courage, Joy & Ubuntu, including their approach to transparency and, most importantly, teamwork

    What’s the role?

    You will be responsible for:

  • Responding timeously and courteously to enquiries from all over the world

  • Interpreting often-vague requests and translating them into travel plans

  • Curating every element of an itinerary according to guests’ personal preferences and tastes (and budgets!)

  • Hosting group bookings at the clients properties in East Africa

  • Managing group terms and conditions

  • Gently steering guests and trade
    partners through the often stressful booking process

  • Converting enquiries into confirmed itineraries

  • Enquiring, holding, and booking partner travel arrangements within East Africa, including air, ground transport, accommodation and other services

  • Ensuring booking details are accurately reflected in the system, including quoting, invoicing, guest information and other pertinent details

  • Providing real-time, internal feedback while guests are in-country

  • Liaising with the finance team to ensure collections are timely, yet communicated kindly

  • Ensuring system database integrity when quoting

  • Other duties as directed from time to time by the Travel Manager

    Boxes to tick…

  • Matric

  • Tertiary Qualification

  • Demonstrable knowledge of high-end East African accommodation providers & travel logistics, including well-established relationships with stakeholders

  • At least 10 years of experience in the tourism or hospitality industry, including relevant experience such as a group travel planner or an on-property events planner

  • Experience working with ResRequest or similar reservations or tour operating systems

    How to Apply

    For more information and job application details, see; HR Studio Pty Group & Special Interest Travel Planner Jobs in South Africa

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