HR Studio Pty Field Service Engineer Jobs in South Africa

HR Studio Pty Field Service Engineer Jobs in South Africa

We’re looking for…

A qualified and experienced individual to join our clients’ team as a Field Service Engineer to provide IT support assisting with hardware and software.

Who are you?

A versatile and service-oriented mind-set

Great communication skills

Strong multitasking abilities

Analytical and critical thinking skills

Ability to work under pressure and complete tasks in a timely manner

What’s the role?

You will be responsible for:

Effectively Managing Tickets:

Reviewing tickets and requirements on TopLeft Service Desk

Ensuring TopLeft is updated with ticket progress

Ensuring tickets are completed timeously

Ensuring a summary of work done is always given on the ticket

Ensuring after each ticket is complete that the feedback form has been sent to the client

Logging and Tracking the details of customer requests

Ensuring all platforms are authenticated everyday to use effectively

Identify the types, categories, severity, and urgency of the ticket.

Assisting clients on site with any queries that come through

Effectively troubleshooting software/hardware issues that arise

Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products

Communicate with clients to determine needs and

explain complex issues

Liaising with third party vendors when required

Researching any issues that cannot be resolved to find a solution

Continuously communicating with the client on any delays and continuously providing feedback

Building sustainable relationships and trust with clients through open and interactive communication

Keeping up to date with latest technology and possible technology that can be used

Proposing new features based of new technology

Boxes to tick…

Matric

Tertiary Qualification - IT related qualification

At least 2 years of experience in a field-related role

Excellent problem-solving skills backed by solid technical knowledge

How to Apply

For more information and job application details, see; HR Studio Pty Field Service Engineer Jobs in South Africa

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