HR Studio Pty Field Service Engineer Jobs in South Africa

HR Studio Pty Field Service Engineer Jobs in South Africa

We’re looking for…

A qualified and experienced individual to join our clients’ team as a Field Service Engineer to provide IT support assisting with hardware and software.

Who are you?

  • A versatile and service-oriented mind-set

  • Great communication skills

  • Strong multitasking abilities

  • Analytical and critical thinking skills

  • Ability to work under pressure and complete tasks in a timely manner

    What’s the role?

    You will be responsible for:

  • Effectively Managing Tickets:

  • Reviewing tickets and requirements on TopLeft Service Desk

  • Ensuring TopLeft is updated with ticket progress

  • Ensuring tickets are completed timeously

  • Ensuring a summary of work done is always given on the ticket

  • Ensuring after each ticket is complete that the feedback form has been sent to the client

  • Logging and Tracking the details of customer requests

  • Ensuring all platforms are authenticated everyday to use effectively

  • Identify the types, categories, severity, and urgency of the ticket.

  • Assisting clients on site with any queries that come through

  • Effectively troubleshooting software/hardware issues that arise

  • Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products

  • Communicate with clients to determine needs and
    explain complex issues

  • Liaising with third party vendors when required

  • Researching any issues that cannot be resolved to find a solution

  • Continuously communicating with the client on any delays and continuously providing feedback

  • Building sustainable relationships and trust with clients through open and interactive communication

  • Keeping up to date with latest technology and possible technology that can be used

  • Proposing new features based of new technology

    Boxes to tick…

  • Matric

  • Tertiary Qualification - IT related qualification

  • At least 2 years of experience in a field-related role

  • Excellent problem-solving skills backed by solid technical knowledge

    How to Apply

    For more information and job application details, see; HR Studio Pty Field Service Engineer Jobs in South Africa

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