HR Leverage Africa Customer Support Officer Jobs in Nigeria

HR Leverage Africa Customer Support Officer Jobs in Nigeria


Job Description

  • We are need of Customer Support who will be responsible for providing outstanding customer service to clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

    Job Responsibilities

  • Maintain a positive, empathetic and professional attitude toward customers at all times.

  • Respond to customer queries and resolve conflicts in a timely and accurate way, via phone, email, chat or in person

  • Identify and evaluate customers’ needs to achieve satisfaction

  • Open and maintain customer accounts by recording account information

  • Assist with placement of orders, forms, applications, refunds, or exchanges.

  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

  • Provide pricing and delivery information to customers

  • Refer advanced cases to management for resolution, providing background information as necessary

  • Providing feedback on the efficiency of the customer service process.

  • Follow up with customers to ensure their technical issues are resolved

    Job Requirements

  • Educational qualification: Graduate (least HND / B.Sc.).

  • Minimum of 5 years in providing customer service support.

  • Patient, attentive and ability to communicate effectively

  • Knowledge of the Company’s
    products

  • Time management skill

  • Ability to read customers

  • Team work, willingness to learn

  • Computer literate and a Good typist

    How to Apply

  • Interested and qualified candidates should forward their CV to:

  • consulting.hrla@gmail.com using the job title as the subject of the application.

    Note: Only qualified candidates should apply.


    Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

    Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

    Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

    Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

    Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

    Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.