HR Leverage Africa Customer Service Executive Jobs in Nigeria

Job Description

Our client in the beauty and cosmetics industry is currently in need of a Customer Service Executive who will act as a liaison, provide product information and resolve any emerging problems that their customer accounts might face with accuracy and efficiency.

Job Responsibilities

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Job Requirements

Minimum of a bachelor's degree in any other related field

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation

and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

How to Apply

Interested and qualified candidates should forward their CV to:

consulting.hrla@gmail.com using the job title as the subject of the application.

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