Hotel Operations Manager Jobs in Thika

Hotel Operations Manager Jobs in Thika


Job Purpose:

  • Our Client is looking to hire a professional and customer-focused hotel manager to oversee our hotel operations.

  • In this position, you will direct the day-to-day operations and activities at your allocated hotel location.

  • Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.

  • To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.

    Roles & Responsibilities

  • Ensure hotel premises are clean, tidy, and ambient enough to receive and tend guests

  • Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations

  • Conduct assessments to review customer satisfaction and service recovery process

  • Oversee the hiring, orienting, and training of hotel staff to ensure maximum revenue for management

  • Establish communication channels to interact with customers in order to obtain their feedback and assist with the resolution of problems

  • Organize training programs to enhance the job skills and performance of hotel personnel

  • Monitor the accounts receivable, accounts payable, and purchase requisitions of each hotel department

  • Inspect hotel stores to check available stock and determine the need for stocking

  • Liaise with the marketing staff to develop and implement strategies for growing the business

  • Hire contractors and deal with vendors to ensure provision of high-quality products and services

  • Schedule work shifts and tasks
    to hotel staff according to their specialty

  • Collect payments and record all expenditure and generated revenue

  • Contact clients to schedule and plan the details of an event or conference

  • Set and adjust the rates for different services according to their quality level.

    Minimum Qualifications

  • Bachelor’s degree in hospitality, business administration or relevant field.

  • A minimum of 5 years’ experience in hotel management or similar role.

  • Strong understanding of hotel management best practices and data entry software.

  • Outstanding interpersonal communication and customer service skills.

  • Exceptional leadership abilities with great attention to detail & ability to achieving high performance through the team.

  • Planning Skill: Organize hotel services and activities during events and conferences to ensure smooth operations.

  • Customer Service Skill: Adept to courteously interacting with customers and providing client-focused services to ensure consumer satisfaction.

    How to Apply

  • Interested and qualified candidates to send their resumes to

  • vacancies@gaprecruitment.co.ke latest by Monday 23rd May 2022.

  • Indicate email subject as Hotel Operations Manager – Thika.


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