Hotel Manager Jobs in Kenya

Hotel Manager Jobs in Kenya


Are you Ready for an exciting challenge?

  • A luxurious apartment hotel in the coastal region of Kenya requires a proven and qualified leader to spearhead its operations.

  • The ideal candidate will be an inspired and innovative leader with an obsessive attention to details.

  • The ideal candidate will work closely with the Hotel Management to implement an operational strategy that will improve guest service and experience besides enhancing efficiency and productivity.

    Position Overview

  • You will provide strategic business leadership, with overall responsibility of overseeing marketing activities, running hotel operations to achieve excellent service while meeting set financial targets.

    KPIs

  • Maintain ideal Occupancy Rate.

  • Ensure Total Available Rooms at optimum.

  • Maintain Healthy Revenue per Available Room(RevPAR)

  • Efficient Utilization of Marketing Budget

  • Positive online reviews from customers.

    Responsibilities

    Strategic & Operations Management

  • Implement strategic initiatives to enhance the competitiveness of the property.

  • Oversee compliance with all professional, ethical, legal and statutory requirements in the conduct of company business.

  • Be the company ambassador aiming to enhance the company image and market reputation.

  • Implement sound marketing/sales plans, budget proposals, human resources practices, financial and operational policies.

  • Lead the senior management team in developing strategies, policies and procedures and the organizational capacity to maximize overall revenues and profitability.

  • Ensure implementation of sound HR policies and practices to maximize the employees’ potential and contributions.

  • monitor and evaluate key performance indicators to ensure achievement of desired targets and results.

  • Training and Development to ensure the highest standards of service.

  • driving the development of people, creating and maintaining a unique guest experience,
    executing on brand standards and building awareness of hotel and brand in the local and international market.

  • Manage daily service levels across all communications channels

    Financials

  • Provide day-to-day leadership and direction by maximizing financial returns.

  • Ensuring increased sales revenues month by month.

  • Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.

  • Analyse financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.

  • Lead capital plans and asset management initiatives, including working with the consultant to maintain or improve the property’s market leadership position.

  • Ensuring increased sales revenues month by month

  • Marketing & Management of Social Media
    Come up with
    a robust all year marketing calendar.

  • Ensure property marketing initiatives to improve client acquisition.

  • Ensure that the property presence online is guaranteed on all social handles.

  • Respond to any comments/complaints raised by guests.

  • Personally drive and support the sales, marketing team.

    People Management

  • Develop programs that drive improvements in team member engagement and are aligned with brand service behaviours.

  • Oversee any salary, disciplinary or staffing/human resources-related actions per company rules and policies.

  • Ensure policies and standard operating procedures are adhered to.

  • Oversee training and development, reward and recognition activities.

    Customer Service and Experience

  • Implement professional service to deliver an exceptional experience and guest satisfaction

  • Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviours, hallmarks and license agreement mandates.

  • Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.

  • Make time to interact with guests, solicit feedback and build relationships.

  • Dealing with customer enquiries & complaints, aiming to meet their expectations

  • Developing business strategies to increase profitability

  • Maintaining and following clients for business by ensuring follow up on client enquiries to ensure client enquiries are confirmed.

  • Online booking tool adoption and awareness and introduction to clients

    Behavioural Competence

  • Strong leadership Skills

  • Strong Social/People & interpersonal skills

  • Great Communication

  • Strong marketing and guest relations skills

  • Team Building & Professionalism

  • Honest

  • Creative

    Requirements

  • Degree/Diploma (Tourism & Travel or business-related) with relevant managerial and Hospitality experience.

  • 5 years’ experience in a Senior Managerial role in Hospitality.

  • Demonstrable success running a hospitality-related institution.

  • Proficiency in computer applications;

  • Good understanding of digital marketing

  • Demonstrated ability to drive sales results.

    How to Apply

  • If you believe you meet the above please email your CV and Motivation letter with the Subject of the email “Hotel Manager” to consult@frederickbittiner.com to reach us by November 6, 2020.

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