Hotel Front Office Admin Jobs in Nairobi, Kenya
Hotel Front Office Admin Jobs in Nairobi, KenyaKey Duties & ResponsibilitiesGreet clients and visitors with a positive, helpful attitude
Handle the Front Office Fidelio System in regards to client’s bookings and inquiries
Attending to telephone calls and transferring them to the respective extensions
Receive clients’ rent in the absence of the Finance and Admin Manager
Assisting in Apartment inspections
Handle guests’ check-ins and check outs as per the Check In Procedures
Sending the ‘Guest Feedback Survey’ to the guests through email upon check out and keeping a log for the same
Filing and retrieval of documents
Preparing of Purchase Orders using Materials Control Software
Ensuring the Admin office is always tidy and well organized
Assisting clients in finding their way around the premises
Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs
Answering phones in a professional manner, and routing calls as necessary
Assisting colleagues with administrative tasks
Provide excellent customer service
Any other duty as may be given from time to time
Certificate in Hotel Management – Front Office Operations
Working experience in Fidelio System
Working experience in Materials Control Software
Two years working experience in Hotel Front Office/Hotel Reception
Prior experience in a hotel or apartments a must
Consistent, professional in dress and manner
Excellent written and verbal communication skills
Competency in Microsoft applications including Word, Excel, and Outlook
Good time management skills
How to Apply
If you meet the above qualifications, skills and experience send CV only to email@example.com by 4th October 2019
Only shortlisted candidates will be contacted.
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