Hospitality Industry Jobs in Kenya

Hospitality Industry Team Leaders


Responsibilities

  • Support team manager and perform management duties when manager is absent or out of office.
  • Manage inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary.
  • Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
  • Assist management with hiring processes and new team member training.
  • Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance.
  • Communicate deadline and sales goals to team members.
  • Develop strategies to promote team member adherence to company regulations and performance goals.
  • Conduct team meetings to update members on best practices and continuing expectations.
  • Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
  • Ensure company brand materials and physical working spaces meet and exceed company presentation standards.
  • Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.

    Qualifications

  • Team Leadership Experience
  • Product Knowledge and Industry Experience
  • Leadership Skills
  • Strong Oral and Written Communication Skills
  • Motivational Skills
  • Results-Oriented
  • Employee Training Experience
  • Interviewing Skills
  • Sales Skills
  • Self-Motivation
  • Strong Relationship Building
  • Customer Service Skills

    How to apply

    Interested candidates should send their resume by 31st December, 2017 to:

    jobs.recruitmenthub@gmail.com

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