Hospital Head of Marketing and Patient Support Services Jobs in Kisii, Kenya

Hospital Head of Marketing and Patient Support Services Jobs in Kisii, Kenya


Our client a leading hospital based in Kisii County, Kisii Town is looking to hire the following position:

Head of Marketing and Patient Support Services

Responsibilities:

  • Create and implement Marketing plan within budget, in conjunction with overall business strategy.
  • Ensuring effective, branded marketing communications including the hospital’s website, social media, print communication, and advertising.
  • Ensuring effective communication internally as well.
  • Improve patient care through the use of computerized scheduling; and to achieve the maximum effectiveness of automation implementation by integrating it as much as possible with the actual process of providing patient care.
  • The computerization of clinical environment will reduce the workload and improve the efficiency of the providers.
  • Handle all escalated patient complaints with speed.
  • Set up patient complaints/compliments system to ensure patient satisfaction.
  • Train all patient facing staff in stellar customer service delivery.
  • Champion the customer throughout the regional business, balancing customer needs with business requirements and presenting a compelling case for internal change and improvement
  • the Patient Care department. This entails assessing and managing the patient care (customer service) team to continually improve processes and outcomes
  • Measuring and reporting. Agree priorities and standards and then manage the PC team to deliver them
  • Manage all customer service processes, remembering that we are becoming more proactive and engaging customers throughout the patient experience.
  • Troubleshooting. As problem areas for patient care are identified you must engage the
  • Managing Director to agree priorities and then engage your customer services team to address these areas and make the planned changes quickly and effectively
    Financial analysis.
  • Manage your budget effectively and be able to promote requirements for additional funding where they can increase the patient recommendation ratings and increase overall business performance.
  • Report your expenditure as required.
  • Manage major projects such as PR events, launches, Marketing campaigns, medical camps, Trade show exhibits amongst others

    Qualifications:

  • Bachelor’s degree in Marketing from a recognized institution/ Masters in Marketing would be an added advantage;
  • At least 5-10 years’ work experience in marketing in a hospital environment/ In-depth knowledge of patient care and medical facilities procedures.

    How to Apply

  • Email your applications to vacancies@jantakenya.com clearly indicating the position title as your subject line e.g.; “Security Guard” by or before 2nd November 2018.

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