HOR Logistics Customer Service / Helpdesk Officer Jobs in Nigeria

HOR Logistics Customer Service / Helpdesk Officer Jobs in Nigeria


Responsibilities

  • Managing large amounts of incoming calls from Customers

  • Handle and respond to CustomersТ Enquiries, complaints and questions via different channels such as phone call, email, online chats etc.

  • Acknowledge and resolve customer complaints.

  • Liaise with Dispatch riders and Logistics officers to provide feedback to Customers

  • Escalate Customers' issues to the appropriate desk and ensure quick resolution

  • Update and keep Customer Records in terms of interactions, transactions, comments and complaints while ensuring accuracy of database

  • Identify and assess customers' needs to achieve satisfaction

  • Ensure that a positive, empathetic and professional attitude is maintained toward customers at all times.

  • Follow up with all stakeholders to ensure customer satisfaction and provide professional feedback and customer support.

  • Follow the laid down communication procedures, guidelines and policies while taking the extra mile to actively engage customers

  • Provide General Customer service support.

    Requirements

  • HND or B.Sc in related field of study

  • Experience: 0 - 2 years

  • Proven customer support experience or experience as a Client Service Representative

  • Ability to use MS Excel, power-point and word effectively

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Excellent email etiquette

  • Familiarity with CRM systems and practices

  • Customer orientation and
    ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • Applicants must reside in Lekki/Ajah axis and must be willing to work during the partial lockdown.

    How to Apply

  • Interested and qualified candidates should send their CV to:

  • humanresources@horlogistics.com.ng using the Job Title as the subject of the email.


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